Africa M Bernstine
Natchitoches,LA
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues. Exceptional communication skills and empathy are leveraged to cultivate strong, lasting customer relationships. Proven ability to maintain high levels of customer satisfaction and foster loyalty, contributing to business growth and a positive brand reputation. Adept at identifying customer needs and delivering tailored solutions that exceed expectations. Committed to continuous improvement and excellence in service delivery.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Teleperformance
01.2019 - 01.2025
- Handle the tasks of providing positive customer service by responding a high inbound-call volume.
- Responsible for handling customer requirements and provide solutions to customer issues
- Handle the tasks of preparing work records in an accurate manner and update customer file
- Interact effectively with individuals/teams to ensure high quality and timely expedition of customer requests.
- Play active role in developing activities that improves business performance and customer satisfaction
- Handle the tasks of generating solutions to problems that requires calcification.
Accounting Specialist/Payroll clerk
International Paper
01.2007 - 01.2019
- Responsible for preparation of purchase, personnel, travel and related documents.
- Responsible for distribute and file financial documents and reports.
- Prepared batches for processing involving sorting, running tapes and alphabetizing to verify hash counts and totals.
- Responsible to handle cash and cash related transactions, record and type money list, issue receipts and balance cash fund.
- Prepared routine entries and post financial transactions such as monthly recons and sales taxes using SAP and Edge software.
- Responsible to match supporting invoices to procurement documents and verify invoices for payment, sort document, code, log and review of accuracy.
- Made research on processing problems and contact vendors and department to resolve problems.
- Responsible to respond to inquiries by telephone.
- Helped in preparation of financial statements including budgets, billings and cost reports.
- Help to ordering, maintenance, care and utilization of department equipment’s, inventories and supplies.
- Responsible to verify account numbers, maintain annual and sick leave and other payroll record.
- Organized, sorted and assigned mail distribution for all the employees.
Education
General Office Clerk Certification -
Louisiana Technical College
01.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Client relations
- Professional telephone demeanor
- De-escalation techniques
- Quality control
Timeline
Customer Service Representative
Teleperformance
01.2019 - 01.2025
Accounting Specialist/Payroll clerk
International Paper
01.2007 - 01.2019
General Office Clerk Certification -
Louisiana Technical College