Africa Mendoza
Buckeye,AZ
Summary
Efficient Stocker known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, merchandise stocking, and display setup. Excel in time management, teamwork, and adaptability, ensuring seamless operations on the sales floor. Hardworking Stocker experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Stocker
Walmart
Buckeye, AZ
03.2022 - 04.2024
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Verified pricing accuracy on shelves against invoices from vendors.
- Assisted with store displays and window dressing as needed.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Participated in physical inventories of stock on hand periodically.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Palletized merchandise for easy movement to sales floor locations.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
Asset Protection Customer Host
Walmart
Phoenix, AZ
02.2022 - 03.2023
- Greeted customers upon entry and provided assistance with any inquiries or concerns.
- Monitored customer activity to detect potential theft or shoplifting.
- Identified suspicious behavior, including loitering, unauthorized returns, and attempted fraud.
- Provided support to external law enforcement agencies when necessary.
- Responded to emergency situations such as medical emergencies, safety hazards, and fire alarms.
- Maintained surveillance equipment such as cameras and alarm systems.
- Investigated incidents of customer complaints regarding service issues or product quality issues.
- Reported all suspicious activities to store management immediately.
- Provided excellent customer service in line with company standards at all times.
- Trained new asset protection staff members on loss prevention techniques.
- Attended regular meetings with corporate loss prevention representatives in order to stay up-to-date on current policies and procedures.
- Assisted in the development of loss prevention programs designed to reduce shrinkage within the store.
- Produced well-written reports detailing shoplifting and attempted theft.
Merchandise Processor
Goodwill Of Central And Northern Arizona
Buckeye, AZ
08.2021 - 02.2022
- Inspected incoming merchandise for quality and quantity accuracy.
- Sorted, labeled, and organized products in the warehouse.
- Developed efficient stocking procedures for all new products.
- Performed daily cycle counts to ensure inventory accuracy.
- Ensured proper labeling of all items before storing them in designated areas.
- Processed payments and invoices related to merchandise transactions.
- Organized, tagged and moved merchandise for use on sales floor.
- Coordinated project management with merchants and company team to review and update returned item dispositions to maximize efficiency and reduce confusion.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Drove customer feedback to deliver information to management for corrective action.
- Maintained accurate inventory records of received goods.
- Assisted with loading and unloading trucks at the distribution center.
- Resolved issues related to damaged or defective merchandise quickly and efficiently.
- Opened and inspected boxes to evaluate product accuracy and quality.
Education
High School Diploma -
Youngker High School
Buckeye, AZ05-2021
Associate of Applied Science - Applied Science in Health
South University
Savannah, GASkills
- Security Monitoring
- Merchandise Stocking
- Price Checking
- Loss Prevention
- Order Receiving
- Customer Service
- Barcode scanning
- Stockroom Maintenance
- Display Assembly
- Equipment Operation
- Signing and Pricing
- Heavy Lifting
- Safety methods
- POS Systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- microsoft office
Timeline
Stocker
Walmart
03.2022 - 04.2024
Asset Protection Customer Host
Walmart
02.2022 - 03.2023
Merchandise Processor
Goodwill Of Central And Northern Arizona
08.2021 - 02.2022
High School Diploma -
Youngker High School
Associate of Applied Science - Applied Science in Health
South University