Africo Robinson
Greater San Joaquin Valley,CA
Summary
More than 25 years of diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Leadership in organizing large public seminars as small as 1700 to as large as 18,000 with focus on creating and overseeing teams caring for security and safety, loss prevention, volunteer services, cleaning, transportation services and crowd control.
Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CA
WelbeHealth
Stockton, CA
10.2022 - Current
- Front facing service of over 700 patients with complex medical conditions. Identifying factors to support patient care while remaining at their home. Supported in-center activities to ensure patient satisfaction. Moderation of meetings that uphold patient care, quality assurance and connectivity to specialty services.
Customer Service
Hill Physicians Medical Group
Stockton, CA
01.2022 - 09.2023
- Responded to in-coming calls regarding claims processing and authorizations for patient needs. Successfully processed claims within required turnaround times. Produced highest satisfaction per customer surveys for entire contact center, spanning March 2022 to August 2022 along with consistent quality.
<p>Collaborated and consulted with Human Resources professionals and clinicians to select suitable instruments for group and individual use. Interpreted instrument results and supported clinicians with using website tool to deliver achieved results.</p>
The Myers-Briggs Company
09.2016 - 08.2020
Collaborated and consulted with Human Resources professionals and clinicians to select suitable instruments for group and individual use. Interpreted instrument results and supported clinicians with using website tool to deliver achieved results.
<p>Managed small office for elementary school students for afterschool music program. Supported scheduling of students, processed billing and maintained premises.</p>
Bay Area Academy of Music
07.2015 - 09.2016
Managed small office for elementary school students for afterschool music program. Supported scheduling of students, processed billing and maintained premises.
Education
<ul><li>Regional Occupational Program - Office Studies</li><li>Typing - 48 WPM</li><li>10- Key - 9,000 KPH</li><li>Familiarity with all office equipment and major software programs such as Windows, Excel, PowerPoint</li></ul>
MBTI (Myers-Briggs Type Indicator) Certified Practitioner -
CPI (California Psychological Inventory) Certified Practitioner -
Skills
- Report Preparation
- Report creation
- Account Management
- Order Fulfillment
- Report Generation
- International sales support
- Technical Troubleshooting
- Escalation management
- Complaint resolution
- Data Entry
- Live chat support
- Call center experience
- Typing proficiency
- Typing 48 WPM
- Seminar Training
- Microsoft Outlook
- Conflict Resolution
Affiliations
Accomplished Public Speaker in front of gatherings as large as 11,000 people.
Languages
English
Professional
Volunteer Experience
- Involved with special metropolitan volunteer program that draws local community and commuters to mobile displays that provide practical solutions to improve everyday living.
Certification
- Myers Briggs Type Indicator Certified Practitioner
- CPI 260 Certified Practitioner
- Thomas Kilmann Conflict Mode Instrument Practitioner
References
References available upon request.
Currently serving as a congregation overseer Duties:
- Attending to the needs of the congregation members (spiritually, financially & physically)
- Maintaining and updating parishioner records, including disaster preparedness planning
- Upholding standards of conduct within the congregation
- Develop morale-building activities
- Organize community service action
- Liaison with other overseers to foster a positive atmosphere
Timeline
CA
WelbeHealth
10.2022 - Current
Customer Service
Hill Physicians Medical Group
01.2022 - 09.2023
<p>Collaborated and consulted with Human Resources professionals and clinicians to select suitable instruments for group and individual use. Interpreted instrument results and supported clinicians with using website tool to deliver achieved results.</p>
The Myers-Briggs Company
09.2016 - 08.2020
<p>Managed small office for elementary school students for afterschool music program. Supported scheduling of students, processed billing and maintained premises.</p>
Bay Area Academy of Music
07.2015 - 09.2016