Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Software
Timeline
Hi, I’m

Afrika Alexander

Customer Advocate
Haslet,TX

Summary

Dedicated and personable Customer Advocacy Agent with over 7 years of experience in call center environments. Proven ability to handle inbound and outbound calls, provide empathetic customer service, and manage multiple tasks simultaneously. Experienced in data entry and using dual monitors to enhance efficiency. Seeking to leverage skills in communication, problem-solving, and multitasking to contribute to a customer service team.

Overview

9
years of professional experience

Work History

Brightspeed

Customer Advocate Specialist - Remote
07.2022 - 07.2024

Job overview

  • Provided exceptional customer service to high-volume customer base, resolving issues, answering approximately 30 inquiries and providing product information.
  • Conducted data entry tasks with high accuracy.
  • Resolved unresolved inquiries and complaints efficiently.
  • Followed up to ensure customer satisfaction.
  • Maintained comprehensive knowledge of company products and services.
  • Utilized dual monitors to manage multiple systems and tasks simultaneously.

CenturyLink/Lumen

Customer Advocate Specialist - Remote
11.2020 - 09.2022

Job overview

  • Provided exceptional customer service to high-volume customer base, resolving issues, answering approximately 45 inquiries and providing product information.
  • Resolved unresolved inquiries and complaints efficiently.
  • Followed up to ensure customer satisfaction.
  • Maintained comprehensive knowledge of company products and services.
  • Utilized dual monitors to manage multiple systems and tasks simultaneously.

CenturyLink

Customer Order Specialist - AutoPay
10.2017 - 11.2020

Job overview

  • Managed approximately 60 while providing exceptional customer support and maintaining professional composure.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
  • Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
  • Trained new team members on company procedures, ensuring consistent quality of service across the department.

Central Oil & Supply

Convenience Store Assistant Manager
05.2015 - 09.2018

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assist store manager with tasks like completing paperwork, writing orders, and overseeing training
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Ensure compliance with safety and environmental regulations

Education

University of Louisiana At Monroe
Monroe, LA

Completed Coursework Towards Degree in from Psychology
08.2013

University Overview

Skills

  • Call center experience
  • CRM software proficiency
  • Active Learning
  • Issue and Complaint Resolution
  • Customer research
  • Computer Skills

References

References
References Available on Request
Availability
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Quote

“Don't sit down and wait for the opportunities to come. Get up and make them.”
Madam C.J. Walker

Software

Salesforce

Ensemble

ServiceNow

Khoros

Timeline

Customer Advocate Specialist - Remote
Brightspeed
07.2022 - 07.2024
Customer Advocate Specialist - Remote
CenturyLink/Lumen
11.2020 - 09.2022
Customer Order Specialist - AutoPay
CenturyLink
10.2017 - 11.2020
Convenience Store Assistant Manager
Central Oil & Supply
05.2015 - 09.2018
University of Louisiana At Monroe
Completed Coursework Towards Degree in from Psychology

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Afrika AlexanderCustomer Advocate