Afriqua Daly
Tarrytown
Summary
With over 20 years of experience in financial services, I am a driven and motivated professional. Excellent verbal communication and interpersonal skills enable effective engagement with clients and colleagues. Strong analytical and organizational skills allow for efficient analysis of complex financial data and multitasking. Demonstrated ability to work independently and proactively seek resolutions, ensuring efficient operations and client satisfaction. Collaborative team player committed to providing outstanding customer service and contributing to organizational success.
Overview
26
26
years of professional experience
Work History
Senior Collections Account Specialist
Fora Financial
11.2018 - Current
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
Collections Specialist
Wells Fargo Dealer Services
06.2016 - 04.2018
- Responsible for collecting on high risk delinquent accounts
- Strong communication and negotiating skills in regards to resolving the consumers debt
- Assists other team members with talk offs as needed
- Leadership skills including; coaching, training, and mentoring
- Knowledge and understanding of skip tracing
- After spending 2 years as a back-sheet representative and remaining consistent with the lowest delinquency and losses, I looked towards a leadership role
- I was consistent and able to maintain & stabilize my numbers on a monthly basis
- I hit my goal target month after month
- In this position I’ve not only mastered my skip tracing & negotiation skills but I became a leader and mentor to my peers
- I continued to coach and advise our customers on the steps needed in order to bring their account current and in good standing to prevent possible loss
Collector 3
Wells Fargo Dealer Services
02.2012 - 06.2016
- Responsible for collecting on high risk delinquent accounts
- Strong communication and negotiating skills in regards to resolving the consumers debt
- Assists other team members with talk offs as needed
- I began as a front sheet representative and during that time I made my goal every month & was number one in the department
- I also maintained the lowest delinquency for 6 months in a row
- Because I was consistent and able to maintain & stabilize my numbers monthly, I moved on to become a back sheet representative
- In this position I’ve mastered my skip tracing & negotiation skills so that I have the ability to advise customers on the steps needed in order to bring their account current and prevent possible loss
Loan Doc Specialist
Wells Fargo Dealer Services
03.2010 - 02.2012
- Liaison between lenders and legal department
- Serve as loan processor for automotive dealers
- Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products
- The impact I had was the ability to ensure that dealers were in compliance with Wells Fargo's guidelines
Bank Cut Off Assistant
Chrysler Financial
04.1999 - 09.2009
- Responsible for wire transfers in excess of $1M to payoff inventory at Chrysler Franchised dealers in case of consolidation
- Managed funded contract exceptions and maintained average monthly funded turn time
- Analyze and reconcile daily reports for account receivables and payables
- The impact that I had during my time at this job was the ability to be responsible for an entire zone & its dealer body
- Also to be responsible for the dealer’s credit line & to make sure they did not exceed their limit
Education
Bachelor of Applied Science -
Mercy University School of Business
05.2024
Associates Degree - Early Childhood Education
Borough of Manhattan Community College
New York01.2007
Skills
- CARS
- ITOP
- SAP System
- Credit Revue C
- Microsoft Office Applications
- Outlook
- Vista
- LexisNexis
Timeline
Senior Collections Account Specialist
Fora Financial
11.2018 - Current
Collections Specialist
Wells Fargo Dealer Services
06.2016 - 04.2018
Collector 3
Wells Fargo Dealer Services
02.2012 - 06.2016
Loan Doc Specialist
Wells Fargo Dealer Services
03.2010 - 02.2012
Bank Cut Off Assistant
Chrysler Financial
04.1999 - 09.2009
Bachelor of Applied Science -
Mercy University School of Business
Associates Degree - Early Childhood Education
Borough of Manhattan Community College
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