AFROOZ Zahrooni

booked appointments through phone calls or walk in.

check and verified insurance coverage.

explained in details different types of lenses to patients to meet their needs.

assisted patients in picking the best fitted frames according to their need and taste.

made phone calls to insurance regarding coverage and billing issues.

Managed customer relations and customer service through daily communication and interaction.

Increased customer satisfaction significantly

Mentored and coached other team members and new associates.

made follow up phone calls to check if the patient was happy with their visit and experience in the clinic.

Greeted customers in a timely fashion while quickly determining their needs

Recommended merchandise to customers based on their needs and preferences

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices

Cleaned Jewelry with specific Cleaning product only for Pandora made jewelry

Responded to customer questions and requests in a prompt and efficient manner

Built relationships with customers to increase likelihood of repeat business

Redesigned jewelry for customers

Contacted other store locations to determine merchandise availability for customers

Followed up with customers to see how their purchase and experience was at the store.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Provided an elevated customer experience to generate a loyal clientele.

Communicated with vendors regarding back order availability, future inventory and special orders.

Politely assisted customers in person and via telephone.

Described product to customers and accurately explained details and care of merchandise.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Developed reputation as an efficient service provider with high levels of accuracy.

Directed calls to appropriate individuals and departments.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Dedicated to continuously improving sales abilities and product knowledge. Recommended alternative items if product was out of stock.