Summary
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Afruza Sultana

Bronx,NY

Summary

To secure a challenging position within a reputable bank, leveraging my extensive cashier and customer service experience to provide exceptional financial services, enhance customer satisfaction and contribute to the efficient operation of the branch while advancing my career in the banking industry.

Work History

Cashier

Dunkin Donuts - NY
  • Demonstrated excellence in food service, retail, and customer service roles, with a strong focus on food safety and handling, including Serve Safe certification
  • Effectively mentored and guided team members throughout their daily tasks, offering constructive feedback to enhance their knowledge and foster personal growth
  • Proficient in cash handling procedures, inventory management, and daily paperwork tasks, ensuring accuracy in recording all shipping and receiving orders
  • Collaborate with team members to maintain a clean and organized store environment
  • Provide friendly and prompt customer service, addressing inquiries and resolving issues

Customer Service Representative

VIM - NY
  • Assist customers with product inquiries, locate merchandise, and provide information about promotions or discounts
  • Process transactions efficiently and accurately, including cash, credit, and electronic payments, while maintaining a balanced cash drawer
  • Resolve customer complaints or concerns by listening attentively, empathizing, and taking appropriate actions to ensure customer satisfaction
  • Maintain a clean and organized cashier station, including replenishing supplies and handling returns or exchanges
  • Adhere to cash-handling policies and perform cash drops to secure funds

Education

Bachelors in Business Administration -

Baruch College - NY
55 Lexington Ave

Associated in Accounting -

New York City College of Technology - NY

New World High School - NY

Skills

  • Speed and agility
  • Problem-solving
  • Time management
  • Self-confident
  • Accepts responsibility
  • Cash Handling
  • Payment Processing
  • Accuracy
  • Teamwork
  • Decision-making
  • Attention to detail
  • Customer Service
  • Administrative
  • Communication
  • Multitasking

Volunteer Experience

Community Service at Community Center, Jan. 2020 – Dec. 2020, Provided compassionate care and support to elderly community members, addressing their unique needs and promoting their well-being., Offered assistance and mentorship to orphaned children, creating a nurturing environment that fosters their physical, emotional, and educational development., Demonstrated strong interpersonal and communication skills while engaging with community members, addressing concerns, and facilitating positive interactions within the community center., Diligently maintained and beautified local parks, ensuring a clean and safe recreational space for the community to enjoy.

Timeline

Cashier

Dunkin Donuts - NY

Customer Service Representative

VIM - NY

Bachelors in Business Administration -

Baruch College - NY

Associated in Accounting -

New York City College of Technology - NY

New World High School - NY

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Afruza Sultana