Afsal Aliyarukunju
Markham,Canada
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Possess exceptional organizational skills and positive attitude. Knowledge of cleaning techniques and sanitation standards, combined with strong attention to detail and problem-solving abilities. Dedicated to maintaining high standards of cleanliness and creating welcoming environment.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Hilton Toronto/Markham Suites Conference Centre
07.2022 - Current
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeping Manager
Hamton Inn &suites by Hilton
12.2021 - 06.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Communicated repair needs to maintenance staff.
- Managed staff of [Number] housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
Environmental Service Manager
Southbridge Care Homes
07.2021 - 12.2021
- Actively participated in, and contributed to, the Continuous Quality Improvement (CQI) program
- Performed regular monthly maintenance checks of all equipment and supplies within the residence
- Monitored environmental fire safety conditions, equipment and alarm systems
- Followed and established safety rules and policies and procedures of the maintenance department
- Performed routine maintenance, repair and cleaning work
- Maintained all paint supplies and equipment in a safe, clean and tidy environment
- Maintained the home in a safe and clean environment
- Kept work areas and storage rooms neat and orderly
- Inspects garbage rooms
- Practiced with the Occupational Health and Safety Act, Workplace Safety and Insurance Act and Workplace Hazardous Material Information System
- This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills
- Performed other related duties as delegated by the environmental services member of the departmental management team
Room Care Manager
Marriott Courtyard and TownePlace Suites Toronto Northeast/Markham
07.2018 - 07.2021
- Held responsibility for the direct supervision and training of all Room Attendants, House Persons and Laundry Attendants
- Hands-on experience in handling off floor care, cleaning equipment, chemical products
- Adhered to the Policies of Waste Management and ensured all followed accordingly
- Maintained high standard of cleanliness behind house areas, guest elevators, storage rooms and public areas
- Assisted and performed daily administrative duties, including payroll, lost and found and monitored daily work schedules and attendance
- Worked in a safe manner and followed the Occupational Health and Safety Legislation and hotel policies and followed accident and incident reporting procedures
- Monitored and assisted with training of all new Associates
- Provided coaching and gave feedback in relation to job performance
- Ensured high standard and quality of service throughout the guest rooms by inspecting assigned vacant, checkout and occupied rooms
- Reported any maintenance deficiencies immediately and followed up with engineering department
- Excellent grooming standards are maintained, which include the correct uniforms are worn at all times
- Responsible for the security of all floor key cards issued to Associates
- Due protection to the guest rooms were given by prohibiting access to any unauthorized personnel
- Reported any suspicious persons or circumstances to Duty Manager
- Handled complaints, compliments and suggestions in a professional informed manner, using the LEARN process (verbal and written)
- Responsible for developing a high associate morale and commitment to guest satisfaction
- Effectively communicated by conducting regular briefings with Housekeeping Associates
- Assisted and performed weekly supply inventory in order to assess and maintain stock levels through MS Access
- Inspected VIP rooms prior to guest arrival
- Rectified Out of Order rooms and checked daily
- Assisted and provided support to other departments to fill uniform requisition areas as required
- Ensured staffing is adequate by calculating and preparing all assignment and worksheet of all Housekeeping staff daily with the help of MS office and Excel sheets
- Communicated closely with team members to deliver project requirements, develop solutions and meet deadlines through Outlook email
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Created agendas and communication materials for team meetings
- Earned reputation for good attendance and hard work
Housekeeping Supervisor
Sree Annapoorna Hospitality (infosys)
10.2014 - 01.2017
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly
- Controlled full cycle household cleaning services, including business development and client relations
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Liaised with vendors to order housekeeping supplies and guest toiletries
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption
- Streamlined operational efficiencies by operating and training staff on power equipment tools
- Reviewed employee performance and devised improvement plan to achieve goals
- Commanded control over expenses and inventory for optimal budget tracking
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Collaborated with multiple departments to maximize workflow and efficiency
- Delegated daily tasks to employees to manage resources and meet deadlines
- Established and implemented new procedures for standard maintenance scheduling
- Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety
- Managed team of employees, daily progress reports and overall project planning
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
- Minimized costs by working and negotiating with multiple suppliers
- Assessed daily workloads scheduled and planned daily assignments and oversaw numerous projects
- Monitored maintenance scheduling and reported maintenance team information to management
Education
Bachelor of Arts - Hotel Management
Bangalore University
Bangalore,India05-2010
Skills
- Task assignment
- Department coordination
- Customer service
- Customer service-focused
- Cleaning techniques
- Quality improvements
- Health and safety compliance
- Staff training and development
- Team building
Timeline
Housekeeping Supervisor
Hilton Toronto/Markham Suites Conference Centre
07.2022 - Current
Housekeeping Manager
Hamton Inn &suites by Hilton
12.2021 - 06.2022
Environmental Service Manager
Southbridge Care Homes
07.2021 - 12.2021
Room Care Manager
Marriott Courtyard and TownePlace Suites Toronto Northeast/Markham
07.2018 - 07.2021
Housekeeping Supervisor
Sree Annapoorna Hospitality (infosys)
10.2014 - 01.2017
Bachelor of Arts - Hotel Management
Bangalore University
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