AFSHIN SOROUSH
Jericho
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Committed Technical Support Technician with broad experience in troubleshooting, maintaining, and enhancing diverse technical systems. Strengths lie in strong analytical skills, adaptability to varying technological platforms, and customer-focused approach. Previous roles have involved successful resolution of complex technical issues and consistent delivery of high-quality customer support.
Overview
4
4
years of professional experience
Work History
Technical Support Technician
Barnes & Noble
Westbury
02.2024 - 07.2025
- Worked with technical vendors DataMax and Spencer to troubleshoot receipt printers, cable runs, configure access points, the store's overhead page, and other necessary equipment to send tech on site.
- Configured VoIP phone migration for Barnes & Noble stores through Zoom.
- Reimaged registers when a register needs a replacement, and when registers are not in a domain.
- Resets users' passwords in Active Directory.
- Logged into MySQL to remove any printers that got stuck.
- Troubleshot any POS software and hardware issues.
- Ordered POS hardware that is needed for a replacement on SharePoint via DataMax.
- Configured user settings in accordance with company guidelines.
- Provided technical support to customers over the phone and via email.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
Install Analyst
KWI
Greenvale
05.2023 - 02.2024
- Setting up iOS devices, printers, payment devices, and cash drawer devices for retail companies.
- Configures IOS and payment devices for either static IP or DHCP for clients' retail routers.
- Performs testing transactions on payment devices before shipping to the client.
- Set up install calls for new clients and new stores to test equipment with the client, such as iOS devices, printers, cash drawers, and payment devices, to troubleshoot before the store opening.
- Uses AirWatch to sync Apple devices to upload to a cloud server.
- Enrolls iOS devices through a configurator to go through steps on strictly putting the KWI iOS profile on iPads.
IT Desktop Support
The PAR Group
LynBrook
12.2021 - 05.2023
- Provided technical support to users by researching and answering questions, as well as troubleshooting problems.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Troubleshoot any Office 365-related issues, such as Outlook not opening, troubleshooting certain rules that aren't working properly, and problems opening OST. And files and other issues.
- Installed, configured and maintained computer hardware, software and peripherals.
- Diagnosed and resolved hardware and software issues efficiently.
Education
Computer Technician Networking Specialist Degree -
Hunter Business School
Levittown, NY09.2021
Commercial Arts -
Nassau Community College
Garden City, NY12.2020
Animation Digital Media Design Skills -
Nassau BOCES Adult Learning Center
Westbury, NY12.2019
Jericho Senior High School -
Jericho Senior High School
Jericho, NY12.2019
Skills
- Static IP/DHCP configuration
- Tcp configuration
- Gateways and subnet mask configuration
- Configuring SSID names and passwords
- Migrations from HDDs to SSDs
- Hardware upgrade
- Windows xp/vista
- Software installation
- Hardware configuration
- Adobe
- Java
- Office 365
- Customer service principles
- MySQL
- Active Directory
- Troubleshooting VoIP phones
- Domain management
- Cisco Meraki
- VLAN configuration
- Network switch troubleshooting
- Router configuration
- AirWatch
- Configuring virtual machines
- Hyper-V Manager
- Video editing
- POS system support
- Network configuration
- Hardware troubleshooting
- VoIP configuration
- Active Directory management
Languages
English
Full Professional
Persian
Full Professional
Spanish
Elementary
Timeline
Technical Support Technician
Barnes & Noble
02.2024 - 07.2025
Install Analyst
KWI
05.2023 - 02.2024
IT Desktop Support
The PAR Group
12.2021 - 05.2023
Computer Technician Networking Specialist Degree -
Hunter Business School
Commercial Arts -
Nassau Community College
Animation Digital Media Design Skills -
Nassau BOCES Adult Learning Center
Jericho Senior High School -
Jericho Senior High School
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