AFTAB KHAN
Long Is City
Summary
Multi-lingual professional with a strong foundation in telecommunications, specializing in technical troubleshooting and network monitoring. Proven ability to enhance service quality through effective communication and operational reporting. Committed to contributing to a forward-thinking organization in the mobile communication sector.
Overview
11
11
years of professional experience
Work History
Cashier
Sonomax
New York
09.2024 - Current
- Processed customer transactions efficiently and accurately at Sonomax.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed cash drawer, ensuring accuracy and accountability in daily fund reconciliation.
- Assisted customers with product inquiries, enhancing their shopping experience and informing purchase decisions.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout area, contributing to a welcoming shopping environment.
- Ensured shelves were filled with products for customer accessibility.
Executive (Network Operations Center)
Wateen Telecom
12.2021 - 11.2023
- 24/7 basis monitoring of the Telenor FTTT network through iMaster NCE
- Created and managed trouble tickets for detected issues, ensuring customers received timely updates through calls, emails, and WhatsApp.
- Troubleshot and escalated issues to relevant teams promptly to facilitate efficient resolution.
- Managing technical escalation to ensure faults are rectified within agreed SLAs.
- Assisted Team Lead in gathering critical information for reported incidents.
- Supported daily operational reports.
Bass Station Subsystem (BSS) Engineer
Global Engineering Services
01.2017 - 08.2021
- Executed installation, commissioning, troubleshooting, and expansion of Huawei BTS (3900, 3012) to enhance network reliability
- Investigated and troubleshot BSS, RF, and transmission issues to maintain uninterrupted service delivery
- Coordinated efforts with DT Engineers and other teams to effectively resolve system issues
- Hands on experience on RTN(600,900 series) Integration Software Web LCT & BTS Integration Software LMT
- Frequently used commissioning software and applications such as LMT (BTSM)
- Ensured quality assurance at sites before ATP
Microwave And BSS site engineer
Spine Engineering
07.2015 - 03.2016
- Executed complete installation of Huawei 4G LTE systems for CMPAK in C1 region.
- Completed ZTE 4G LTE installation tasks according to project specifications.
- NMS connectivity and Complete preparation of 2G, 3G & 4G LTE media in C1, C4 and C5.
- Established media fiber connections between RTN and PTN nodes.
- Conducted line of sight surveys and produced technical site survey reports to support project planning.
- Motivated team, provided guidance, and streamlined processes to enhance performance during high-pressure periods.
- Exceeded project targets and implemented changes, serving as primary resource for advice on work-related issues.
Education
B.S - Telecommunication
Hazara University Main Campus
Mansehra01-2014
Intermediate - Pre Engineering
IQRA school & college
01-2010
Skills
- Customer Focus
- Client Relationships
- Team Player
- Operational reporting
- Inventory management
- Technical troubleshooting
- Network monitoring
- Telecommunication
- Mobile Communication
References
Personal and professional references are available on request.
Timeline
Cashier
Sonomax
09.2024 - Current
Executive (Network Operations Center)
Wateen Telecom
12.2021 - 11.2023
Bass Station Subsystem (BSS) Engineer
Global Engineering Services
01.2017 - 08.2021
Microwave And BSS site engineer
Spine Engineering
07.2015 - 03.2016
B.S - Telecommunication
Hazara University Main Campus
Intermediate - Pre Engineering
IQRA school & college