Aftab Uddin Syed
Spring Grove,IL
Summary
Dedicated professional transitioning into healthcare. Currently in phlebotomy training with a strong background in sales, events, and data. Calm under pressure and team-oriented.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Ojalah Foundation
06.2023 - Current
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
CUSTOMER SERVICE AGENT
Samah Hookah Lounge
02.2024 - 03.2025
- Delivered exceptional customer service, fostering a welcoming atmosphere that enhanced guest experiences and loyalty.
- Managed customer inquiries efficiently, resolving issues promptly and contributing to noticeable gains in customer satisfaction ratings.
- Worked closely with team members to streamline service processes, ensuring timely order fulfillment and improved operational efficiency.
- Implemented feedback mechanisms to gather customer insights, leading to substantial improvements in service quality and menu offerings.
CUSTOMER SERVICE AGENT / CHEF
Cairo Hookah Lounge
10.2022 - 11.2023
- Resolved customer inquiries efficiently, leading to noticeable improvements in response times and overall client experience.
- Monitored customer feedback to identify service gaps, implementing changes that resulted in substantial improvements in service quality.
- Provided exceptional customer service, fostering a welcoming atmosphere that encouraged positive guest interactions.
- Trained and mentored new staff in customer service protocols, fostering a cohesive team environment and improving service efficiency.
SALES REPRESENTATIVE
World Heaters
03.2021 - 10.2021
- Actively participated in team meetings and conference calls
- Maintained customer satisfaction
- Organized sale events and acted as a company representative
- Executed business plans to achieve sales targets for assigned customers
- Presented leadership skills and fostered a positive attitude in high-pressure environments
- Acted as data analyst by collecting and analyzing large databases and identifying data-driven opportunities
EVENT COORDINATOR
TeamVc
01.2021 - 08.2021
- Assisted with payroll and customer satisfaction
- Prepared budgets, client meetings, and sponsors
- Secured food and drinks
- Demonstrated proficiency in upselling services to maximize event revenue
RAMP AGENT
Rajiv Gandhi International Airport
06.2020 - 12.2020
- Assisted loading and unloading baggage, cargo, and mail off aircraft
- Maintained safety and security of the ramp
- Worked with other operations teams to meet flight departure times
Education
Bachelors of Commerce -
Sri Chandra Junior College
Hyderabad, India06.2025
Skills
- Project Management, Time Management, Adaptability, Data Analysis, Safety Protocols, Critical Thinking
- Teamwork and collaboration
- Organized and efficient
- Time management
Certification
- Certified Phlebotomist, NHCO - 2025.
Certificate #: N25106077
LANGUAGES
English (Native), Arabic (Native), Hindi (Native).
Timeline
CUSTOMER SERVICE AGENT
Samah Hookah Lounge
02.2024 - 03.2025
Volunteer
Ojalah Foundation
06.2023 - Current
CUSTOMER SERVICE AGENT / CHEF
Cairo Hookah Lounge
10.2022 - 11.2023
SALES REPRESENTATIVE
World Heaters
03.2021 - 10.2021
EVENT COORDINATOR
TeamVc
01.2021 - 08.2021
RAMP AGENT
Rajiv Gandhi International Airport
06.2020 - 12.2020
Bachelors of Commerce -
Sri Chandra Junior College