Aften Svela
Great Falls,MT
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hygiene Assistant skilled with customer service of dental patients in busy family practices. Arranged transfer of x-rays to other practitioners and other offices for referrals.
Overview
21
21
years of professional experience
Work History
Dental Assitant
Family Dental Center
2015.04 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Administered routine dental hygiene procedures and treatments.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Complied with OSHA and corporate safety policies and standards.
Barista
Schultes Coffee House
2015.01 - 2017.12
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Child Care Provider
Boys And Girls Club
2010.06 - 2013.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Drove bus to safely pick up and drop off children from homes and field trip locations.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Handled daily administrative tasks efficiently to minimize time away from children.
Sales
Fox Fine Jewelers
2007.11 - 2009.08
- Greeted customers, responded to questions and improved engagement with merchandise.
- Located and obtained merchandise based on customer needs and desires.
- Ticketed and displayed merchandise to promote sales.
- Processed payments by totaling purchases and processing checks and credit and debit transactions.
- Helped organize stockroom by unloading shipments and performing inventory counts.
- Educated customers on new arrivals and future product arrivals to boost future revenue.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
Child Care
Just 4 Kidz Daycare
2002.08 - 2007.11
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
Education
No Degree - Diamond And Diamond Grading
Gemological Institute of America
Carlsbad, CA01.2008
High School Diploma -
Charles M Russell High School
Great Falls05.2007
Skills
- Inventory Management
- Patient Relations
- Administrative Support
- Clerical Support
- Filing
- Microsoft Word
- Records Management
- Tech-Savvy
- Time Management
- Recordkeeping
- Document Retrieval
- Database Entry
Timeline
Dental Assitant
Family Dental Center
2015.04 - Current
Barista
Schultes Coffee House
2015.01 - 2017.12
Child Care Provider
Boys And Girls Club
2010.06 - 2013.08
Sales
Fox Fine Jewelers
2007.11 - 2009.08
Child Care
Just 4 Kidz Daycare
2002.08 - 2007.11
No Degree - Diamond And Diamond Grading
Gemological Institute of America
High School Diploma -
Charles M Russell High School
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