Aftin Spann Gerald
Myrtle Beach,SC
Summary
- Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating and reporting Labor progress to achieve company target goals.
Overview
4
4
years of professional experience
Work History
Director of Housekeeping
Hotel Blue Resort
Myrtle Beach, South Carolina
06.2021 - Current
- Collaborated with other departments to coordinate special requests from guests or groups.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Produced thorough, accurate and timely reports of project activities.
Assistant Director of Housekeeping
Hotel Blue Resort
, SC
07.2021 - 05.2022
- Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
- Created reports detailing housekeeping services provided such as room occupancy rate, lost and found items.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Inspected linen closets for adequate supplies of linens, towels and amenities for guestrooms.
- Ensured compliance with health and safety regulations regarding hazardous materials, cleaning products and equipment usage.
- Verified each completed room against standard plans to maintain consistency.
Education
Associate of Arts - Education
Horry-Georgetown Technical College
Conway, SC06-2014
Skills
- Staff management
- Health and safety
- Task delegation
- Budgeting expertise
- Iqware software Agilysis software
- Housekeeping standards
- Purchasing policies
- Scheduling
- Supplies inventory
- Staff evaluations
- Staff training and development
- Inter-department collaboration
- Expense tracking
- Payroll
- Inventory control
- Workload prioritization
Timeline
Assistant Director of Housekeeping
Hotel Blue Resort
07.2021 - 05.2022
Director of Housekeeping
Hotel Blue Resort
06.2021 - Current
Associate of Arts - Education
Horry-Georgetown Technical College
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