Afton Armbrister
Henryetta,OK
Summary
To employ knowledge and experience with the intention of securing a professional career with opportunities for challenges and career advancement while gaining knowledge of new skills and expertise. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/SALESPERSON
Sherlock Home Inc.
09.2015 - 08.2020
- As an office manager, I managed a multitude of different jobs
- I managed staff at both locations
- I answered phone calls, helped customers with the purchase or sale of their mobile homes, took inventory of supplies needed for remodeling mobile homes, trained new hires, handled media postings, and handled accounts receivables.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dispatcher
One-hour heating and air
06.2009 - 07.2010
- Dispatched eight technicians and four installers to their jobs each day, input all information on systems that technicians looked at for the day, called on all jobs that technicians were out on the day prior.
- Communicated with drivers and personnel to coordinate timely delivery of goods and services.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Education
AAS - Accounting Specialist
Tulsa Community College
Tulsa, OK10.2023
High School Diploma -
Mcloud High School
Mcloud, OK05.2006
Skills
- Customer Service
- Fluent in Excel and Word
- Problem-solving
- Leading teams
- Communication
- Inventory Control
- Workforce Management
- Operations Management
- Team Supervision
- Supply Management
- Office Management
- Data Entry
- Relationship Building
- Customer Relations
Timeline
Office Manager/SALESPERSON
Sherlock Home Inc.
09.2015 - 08.2020
Dispatcher
One-hour heating and air
06.2009 - 07.2010
AAS - Accounting Specialist
Tulsa Community College
High School Diploma -
Mcloud High School
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