Summary
Overview
Work History
Education
Skills
Timeline
Generic

Afton Chacon

Cuero,Texas

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support.

Overview

13
13
years of professional experience

Work History

Paraprofessional

Cuero ISD
08.2022 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.

Optician

National Vision
08.2015 - 03.2016
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

Optician

Eyemart Express LLC
07.2013 - 07.2015
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Teller

Texas Dow Employee Credit Union
09.2011 - 07.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Education

High School Diploma -

Victoria West High School
Victoria, TX
06.2012

Skills

  • Behavior Management
  • Effective Communication
  • Helping Students with Special Needs
  • Small Group and Individual Assistance
  • Customer Service
  • Optical Measurements
  • Insurance Verification
  • Computer Skills
  • Insurance Billing
  • Retail Sales
  • Product Upselling
  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Approachable
  • Cash handling and management
  • Relationship building and management
  • Patience and Empathy
  • Verbal and written communication
  • Organization

Timeline

Paraprofessional

Cuero ISD
08.2022 - Current

Optician

National Vision
08.2015 - 03.2016

Optician

Eyemart Express LLC
07.2013 - 07.2015

Teller

Texas Dow Employee Credit Union
09.2011 - 07.2013

High School Diploma -

Victoria West High School

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Afton Chacon