Afton Dinninger
310 West Belle Avenue
Summary
Dynamic and detail-oriented professional with extensive experience at State Street Behavioral Services, excelling in customer relations and administrative support. Proven ability to streamline operations and enhance efficiency through exceptional organization and time management skills. Great at maintaining confidentiality and delivering outstanding service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist
State Street Behavioral Services
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Kept reception area clean and organized
- Works exceptionally well with other staff
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Schedules new patients.
- Checking patients in and out and making follow-up appointments.
- Wonderfull costumer service with patients and clients.
Medical Scribe
Michigan Advanced Neurology
01.2021 - 12.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Accompanied physicians through day in fast-paced, stressful environments.
Education
St. Charles Community Schools
St. CharlesSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Multi-line telephone operation
Timeline
Receptionist
State Street Behavioral Services
05.2024 - Current
Medical Scribe
Michigan Advanced Neurology
01.2021 - 12.2022
St. Charles Community Schools
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