Afua Acheampong
Sunshine Drugs Pharmacy
NEWYORK,NY
5
years of professional experience
Detail-oriented professional with expertise in email and phone communication. Proven ability to manage appointments and process inquiries effectively, enhancing patient and customer satisfaction.
Work History
Pharmacy Aide
2 Years 8 Months- Communicated with Patients by answering phone calls, emails and voicemails.
- Assisted the pharmacists with filling prescriptions.
- Scheduled appointment for Patients to go over medication changes with the pharmacist.
- Prepared accurate records, files presentations and enhance communications across all departments.
- Administrative duties: Narcotic counts, cycle counts and return to stock.
Customer Support Specialist
1 Year 10 Months- Processed incoming orders through eComm, EDI, SPS, phone, and email customer portals.
- Tracked customers' communications and input in ERP systems.
- Managed customer service inquiries related to products ,orders and mis-shipment ,shortages ,damages or other related requests.
- Assessed and triaged urgent need circumstances and elevated to the attention of a senior leadership.
- Processed expense refunds request and maintained accurate documentation and timely submission.
Education
Personal Support Worker - Nursing Assistant
Diploma - Business Administration And Management
Skills
Appointment and calendar Scheduling
Email and phone communication
Clerical support
Prescription management
Microsoft Office Suite
Attention to detail
Detail orientation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Pharmacy Aide
Sunshine Drugs Pharmacy
01.2024 - CurrentRead More
Customer Support Specialist
Moneysworth & Best
09.2021 - 07.2023Read More
A1 Global Colleage
Personal Support Worker from Nursing Assistant
Read More
Toronto School Of Management
Diploma from Business Administration And Management
Read More