Afua Atkens
Columbia,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Member Service/ Patient Financial Service Specialist
Kaiser Permanente
05.2014 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Increased efficiency within department by automating routine processes using specialized software tools.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
Administrative Assistant
LKA Computer Consultant
09.2009 - 01.2013
- Assisted CEO and Operations Director with proposals, scheduling meetings and administrative support
- Worked closely with Sales Manager government contract, and procurement
- Performed human resource functions
- Performed monthly reporting and credit card monitoring
- Scheduled and organized activities such as meetings, travel, conferences, and department activities
- Established, developed, and maintained updated filling system, retrieved information
- Performed secretarial duties, organized and prioritized large volumes of information and calls
- Typed and designed general correspondences, memos, charts, tables, graph, business plans
- Acted as liaison with IT vendor, other department and outside agencies, including high-level clients
- Handle confidential and non-routine information
- Worked independently and in team on ongoing projects
- Acted as project lead for special projects at request of Executive Management team.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Rep. / Cashier & Hostess
IHOP Restaurant
09.2008 - 09.2009
- Manage, opening/closing of high-volume restaurant
- Assist with supervision of wait staff
- Provide customer and personnel assistance
- Handle cash intake, inventory control, and light maintenance
- Train and schedule new employees regarding shift work
- Assist sales staff with daily duties
- General office responsibilities including: data entry, typing, and filing invoices.
Lead Cashier/ Sale Representative
TJMAxx Department Store
06.2008 - 08.2008
- Supervised group of 5 cashiers, ensured that all cashier were knowledgeable regarding their duties and store policies and procedures
- Review returned items, determined whether to apply items to store damaged list or to place back on floor for resale
- Assisted customer with sales selections and helped customer resolve any discrepancies
- Coordinate and lead team of staff member in cleaning and organizing sale floor for next day opening
- Handled input of sales data and monitored inventory via computerized systems.
Education
Some College (No Degree) - Culinary Arts
Johnson & Wales University - North Miami
Miami, FLHigh School Diploma -
Summit High School
Mansfield, TX05.2007
Skills
- Multitasking Abilities
- Critical Thinking
- Performance Metrics
- Problem Solving
- Empathy and Compassion
- Interpersonal Skills
- Adaptability and Flexibility
- Time Management
- Attention to Detail
- Team Collaboration
- Customer Service
- Research
Timeline
Member Service/ Patient Financial Service Specialist
Kaiser Permanente
05.2014 - Current
Administrative Assistant
LKA Computer Consultant
09.2009 - 01.2013
Customer Service Rep. / Cashier & Hostess
IHOP Restaurant
09.2008 - 09.2009
Lead Cashier/ Sale Representative
TJMAxx Department Store
06.2008 - 08.2008
Some College (No Degree) - Culinary Arts
Johnson & Wales University - North Miami
High School Diploma -
Summit High School
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