AFUA M. ATTA
Westerville
Summary
Fraud operations and customer protection professional with three years of experience in investigating fraud cases and resolving high-risk customer issues. Recognized for analytical judgment in identifying fraud trends, collaborating with cross-functional teams, and enhancing operational processes to mitigate financial losses while ensuring exceptional customer service.
Overview
11
11
years of professional experience
Work History
Founder & Government Contracting Consultant
Resilient Edge Consulting
Columbus
01.2025 - Current
- Utilized SAM.gov and DLA to identify and assess federal contracting opportunities, analyzing scope, cost, and compliance requirements.
- Developed competitive bid strategies through pricing analysis and market research based on past award data.
- Created and submitted bids, capability statements, and RFQs, ensuring compliance with government regulations.
- Obtain goods and services from approved suppliers and distributors while adhering to federal procurement regulations.
- Work together with partners and suppliers to verify lead times, prices, and fulfillment capacities.
- Oversee vendor communication, documentation, and procurement planning procedures related to contract readiness.
Senior Fraud Specialist
Discover Financial Services
New Albany
01.2022 - Current
- Served as a trusted resource for complex fraud investigations and high-risk customer issues across deposit, student loan, and personal loan products, supporting loss prevention and money recovery.
- Identified fraud patterns and emerging trends across account activity, transactions, and behavioral data, escalating significant findings to leadership for operational awareness.
- Made risk-based decisions on high-risk situations, stopping fraudulent transactions and identifying recovery opportunities outside standard chargeback processes.
- Collaborated with internal partners to resolve escalated fraud cases while balancing customer experience and risk mitigation, reporting complex schemes to management, SAR teams, and law enforcement as necessary.
- Worked with cross-functional teams, financial institutions, and law enforcement to reduce financial losses and improve fraud detection effectiveness.
- Supported continuous process improvement by recommending workflow enhancements, maintaining audit-ready documentation, and documenting investigative best practices.
Customer Service Help Desk, Tier 2
Cambium Assessment
Columbus
01.2022 - 12.2022
- Provided a varied user base with multi-channel service via chat, email, phone, and social media.
- Identified recurring problems and suggested process enhancements to improve service delivery.
- Participated in projects related to workflow and process development.
Customer Service Clerk
BMV License Bureau
Columbus
01.2020 - 12.2021
- Processed license and registration transactions according to state requirements.
- Performed identity checks and inspections while upholding tight secrecy and data accuracy.
Direct Support Professional
Vista Professional Care
Columbus
01.2016 - 12.2019
- Coordinated personalized care plans and helped clients with everyday living tasks.
- Supported team operations and kept up-to-date documentation.
Education
Master of Business Administration (MBA) -
University of Phoenix
Phoenix, AZ02-2026
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Phoenix, AZ01-2024
Skills
- Customer Escalation Management
- Fraud Operations
- Subject Matter Expertise (SME)
- Coaching & Knowledge Sharing
- Process Improvement
- Operational Risk
- Root Cause Analysis
- Trend Identification
- Cross-Functional Partnerships
- Customer Protection
- Fraud Prevention
- Regulatory Compliance
Timeline
Founder & Government Contracting Consultant
Resilient Edge Consulting
01.2025 - Current
Senior Fraud Specialist
Discover Financial Services
01.2022 - Current
Customer Service Help Desk, Tier 2
Cambium Assessment
01.2022 - 12.2022
Customer Service Clerk
BMV License Bureau
01.2020 - 12.2021
Direct Support Professional
Vista Professional Care
01.2016 - 12.2019
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Correctional Program Support Services
University of Phoenix