Summary
Overview
Work History
Education
Skills
Awards
Relevant Courses
Languages
Interests
Timeline
Generic
Afua Etornam Adamu

Afua Etornam Adamu

Hagerstown,MD

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence, consistently driving success through teamwork and dedication to quality outcomes.

Overview

3
3
years of professional experience

Work History

Alumni Engagement

Mount Saint Mary’s University
09.2023 - Current
  • Front Desk Clerk
  • I assist with scanning files, answering phone calls, Multi line phone system, handle letter mailings, and support my colleagues when they require assistance.
  • Part-time
  • Increased alumni engagement by organizing and executing various events, such as reunions and networking sessions.
  • Enhanced alumni engagement by organizing and executing successful events and programs.
  • Assisted in development, facilitation and management of fundraising efforts, alumni engagement and program objectives.

Resident Assistant(RA)

Mount Saint Mary’s University
08.2022 - Current
  • Supervise and support a residential community of students, fostering a safe, inclusive, and engaging living environment.
  • Participated in staff training sessions and staff selections to continually enhance knowledge and skills in resident care practices.
  • Participated in 6 assigned educational conferences, rotations, period testing and advisor meetings.
  • Plan, organize, and implement events and programs to encourage social, academic, and personal growth among residents.
  • Mediate conflicts and address student concerns, ensuring compliance with university policies and maintaining a respectful community.
  • Collaborate with campus staff to promote wellness, community standards, and effective communication between residents and university administration.
  • Conduct regular inspections of communal spaces to ensure cleanliness and safety, serving as a liaison for custodial staff and facilities management.
  • Part-time
  • Developed rapport with residents and families, ensuring open communication and trust.

Customer Service Cashier

BSW Beauty Supply
05.2023 - 02.2025
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offer personalized guidance to customers, assisting them in choosing the ideal beauty products that match their specific requirements and preferences.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Part-time
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Mail Service Assistant

Mount Saint Mary’s University
07.2024 - 08.2024
  • Receive, organize, and distribute packages, letters, and other deliveries for university students, faculty, and staff.
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Ensure timely and accurate delivery of mail while maintaining records of incoming and outgoing shipments.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Assist students with mail inquiries, package pickups, and resolving delivery the campus community by facilitating the distribution of essential items.
  • Part-time
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.

Floor Staff Member

Rainbow Clothing Store
05.2022 - 01.2023
  • Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction during transactions and addressing inquiries with professionalism.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Operated as a cashier, handling monetary transactions accurately and efficiently while maintaining a high level of attention to detail.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Assisted in the pickup process, organizing and adding clothing items for customers, contributing to a seamless and positive shopping experience in a clothing retail setting.
  • Part-time
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.

Education

Bachelor of Arts - Sociology, Human Service , Criminal Justice

Mount St. Mary’s University
Emmitsburg, MD
12.2025

Skills

  • CPR/AED Certified
  • First Aid Certified
  • Customer Service
  • Child care
  • Treatment Planning
  • Ethical practice
  • Emergency management
  • Compassionate care
  • Interdisciplinary team coordination
  • Research and analysis
  • Care plan development
  • Therapeutic interventions
  • Resource optimization
  • Staff collaboration
  • Scanning, Typing, Photoshop, QuickBooks, Word, PowerPoint, Publisher, Excel, Reading
  • Conversational Twi(Speaking)
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building
  • Task prioritization
  • Self motivation
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Interpersonal skills
  • Laboratory procedures
  • Effective communication
  • Team collaboration
  • Multitasking Abilities
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Coaching and mentoring
  • Training and development
  • Relationship building
  • Staff management

Awards

Gwynn Park High School Honors Roll, University Scholarship, Maryland honors association

Relevant Courses

  • Criminology: Explored the causes, consequences, and prevention of criminal behavior, with a focus on theories and applications in justice systems.
  • Criminal Law: Studied legal principles, court processes, and the application of laws in criminal justice.
  • Corrections: Examined correctional systems, including rehabilitation, parole, probation, and incarceration.
  • Methods of Social Research: Developed skills in designing, conducting, and analyzing research projects to better understand social phenomena.
  • Statistics: Focused on data analysis, interpretation, and application in research and decision-making processes.
  • Personality Psychology: Examined theories and traits influencing individual behavior and personality development.
  • Introduction to Human Services: Gained insight into addressing societal challenges and supporting community well-being through various service systems.
  • Race & Disability: Analyzed the intersections of race and disability, highlighting inequities in social, legal, and institutional systems.
  • Ethics and the Human Good: Emphasized ethical reasoning and its application to decision-making in real-world scenarios.
  • Gender and Higher Education: Investigated the role of gender in educational systems and its impact on equity and access.
  • Philosophy in the Modern Age: Explored philosophical ideas shaping contemporary thought and ethical challenges in society.
  • Foundations of Psychology: Introduced core principles of psychology, including human behavior, cognition, and emotion.

Languages

English
Native or Bilingual
French
Limited Working
Twi
Native or Bilingual
GA
Limited Working

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • Homelessness Outreach
  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Watching Movies and TV Shows
  • Personal Development and Self-Improvement
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Mail Service Assistant

Mount Saint Mary’s University
07.2024 - 08.2024

Alumni Engagement

Mount Saint Mary’s University
09.2023 - Current

Customer Service Cashier

BSW Beauty Supply
05.2023 - 02.2025

Resident Assistant(RA)

Mount Saint Mary’s University
08.2022 - Current

Floor Staff Member

Rainbow Clothing Store
05.2022 - 01.2023

Bachelor of Arts - Sociology, Human Service , Criminal Justice

Mount St. Mary’s University

Similar Profiles

CREATE PROFILE