Afzel Munir
Service Industry
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires while delivering legendary service on every interaction.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Owner/Operator
Mike And Sons Limo Services
10.2022 - Current
- Prepared annual budgets with controls to prevent overages.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior service to customers.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Monitored and managed fuel consumption and expenses for management reporting.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Assistant Manager
Panera Bread
08.2021 - 09.2022
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom
- Delivered level of service to customers in effort to build upon relationships for future clients
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves
- Assisted with training and onboarding of sales associates in store operations
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies
- Completed daily sales reports and analyzed metrics to identify trends
- Adhered to store policies and procedures to maintain regulatory and legal compliance
- Set challenging yet attainable goals to encourage continuous staff development
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost moral as well as productivity
- Reviewed applications for open positions and made knowledgeable hiring recommendations
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Manager
Starbucks
03.2018 - 01.2021
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored customer feedback to improve barista performance and customer service.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Participated in budgeting and forecasting activities to make informed decisions.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created new training guidelines, and provided staff orientation and training.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Supervisor
Pret a Manager
04.2017 - 04.2018
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for cooking purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Checked food temperature regularly to verify proper cooking and safety.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Verified proper portion sizes to consistently attain high food quality standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Monitored food quality and presentation to maintain high standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
Jones Collage Preparatory
Chicago, ILSome College (No Degree) - undefined
University of Illinois At Chicago
Chicago, ILSkills
Staff development
Certification
Licensed Residential Leasing
Timeline
Owner/Operator
Mike And Sons Limo Services
10.2022 - Current
Assistant Manager
Panera Bread
08.2021 - 09.2022
Manager
Starbucks
03.2018 - 01.2021
Supervisor
Pret a Manager
04.2017 - 04.2018
High School Diploma -
Jones Collage Preparatory
Some College (No Degree) - undefined
University of Illinois At Chicago