Afzonia Tahir
Lahore,Pakistan
Summary
Experienced Customer Support professional with a proven track record of providing exceptional customer care and fostering positive relationships. Possessing strong interpersonal skills, I excel in empathizing with individuals from diverse backgrounds and personalities. Skilled in resolving customer issues, optimizing processes, and leading teams to surpass goals. With excellent communication, problem-solving, and organizational abilities, I am committed to delivering top-tier support and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Specialist @Naadam & @Venus ET Flur
Calltastic
11.2023 - Current
- Project Nadaam (November 2023 – January 2024)
Provided exceptional customer support during the holiday season, addressing inquiries, resolving issues, and ensuring timely responses to meet peak demand. - Project Venus Et Fleur – Valentine's Peak Season (January 2024 – February 2024)
Managed high volumes of customer inquiries, processed orders efficiently, and delivered personalized service during a critical sales period. - Project Venus Et Fleur – Mother's Day Peak Season (April 2024 – May 2024)
Assisted customers with purchases and ensured a seamless experience during a high-demand season by maintaining service excellence and meeting performance targets. - Project Nadaam (October 2024 – January 2025)
Assisted customers during the holiday season by managing queries efficiently, resolving concerns, and contributing to a seamless customer experience. - Assisted customers in navigating company website, guiding them toward relevant information and online resources.
- Provided the best customer service in (Seasonal Position)
- Emphasized customer satisfaction, call resolution times, and first call resolution rates
- Developed strategies for improving customer loyalty programs and rewards systems.
- Provided personalized solutions to customers based on individual requirements.
- Gathered feedback from customers to identify areas for improvement in products and
services. - Maintained accurate records of all transactions in the company's database system.
- Developed deep understanding of customer needs and expectations through regular communication
- Built strong relationships with clients by providing reliable, timely service.
- Coordinated with operations teams to ensure orders were delivered on time and within
budget - Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
Customer Support Executive
Love2Laundry
08.2023 - 09.2024
- Customer Support Executive with 8 months of experience in the UK-based laundry industry
- Proficient in logistics, driver portal management, supplier queries, tickets/emails, live chats, admin work, and invoice updating
- Dedicated to providing exceptional customer support and ensuring satisfaction
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Improved service efficiency by conducting regular training sessions for staff on latest industry
standards and technologies. - Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
E-mail Support Executive
Mindbridge Pvt Ltd
12.2023 - 03.2024
- Experienced E-mail Support Executive with 2.5 years of expertise in the restaurants industry, specifically with Uber Eats
- Skilled in email support, live chat, and complaints management
- Strong communicator with a focus on resolving customer issues and ensuring satisfaction
- Detail-oriented and dedicated to delivering exceptional customer service
Radiology Internee
Mayo Hospital
01.2016 - 01.2018
- Practiced ultrasound, fluoroscopy, Doppler ultrasound, and X-rays in the Radiology department
- Provided valuable assistance during emergency situations, ensuring prompt care for patients requiring immediate attention.
- Collected visual images of patients' anatomy to provide physicians with information for diagnosis and treatment of acute and chronic concerns.
Education
Bachelors of Science (BS.hon) - Medical Imaging Doctor (MID), Radiology
University of the Lahore
01.2015
Intermediate (F.Sc) -
Govt. Degree College for Women, Gulberg BISE
01.2015
Skills
- Communication
- Customer Handling
- Salesforce
- Foreign Client Dealing
- Observation
- Decision Making
- Ms Office
- Excel
- G Sheet
- Problem-solving
- Organizational Abilities
- Complaint handling
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
Projects
Nadaam
Venus Et Fleur
Uber EATs
Timeline
E-mail Support Executive
Mindbridge Pvt Ltd
12.2023 - 03.2024
Customer Specialist @Naadam & @Venus ET Flur
Calltastic
11.2023 - Current
Customer Support Executive
Love2Laundry
08.2023 - 09.2024
Radiology Internee
Mayo Hospital
01.2016 - 01.2018
Intermediate (F.Sc) -
Govt. Degree College for Women, Gulberg BISE
Bachelors of Science (BS.hon) - Medical Imaging Doctor (MID), Radiology
University of the Lahore
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