A.G. Rivera
Miami,FL
Summary
Results-oriented and customer-focused professional with experience in property management, leasing, and customer service. Demonstrated ability to warmly greet and connect with prospective residents, handle inquiries and service requests promptly and effectively, and maintain impeccable property conditions. Proficient in conducting market surveys, managing leasing reports, and utilizing information systems to optimize leasing processes. Committed to providing outstanding customer service and fostering resident satisfaction. Skilled in communication, problem-solving, and team leadership. Adept at adhering to operational standards, ensuring compliance with regulations, and championing organizational values. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Community
Millcreek residential
01.2021 - Current
- Update daily reports regarding notices to vacate, vacancy report, and activity report
- Participate in Revenue Management calls as applicable
- Oversee duties of Concierge and Leasing Consultants based on Manager's request
- Complete all lease paperwork, including related addendums, and resident communications
- Attend training classes/meetings as required by management
- Ensure compliance with all Federal, State, and local laws, including Fair Housing regulations
- Perform other assigned duties.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Assistant Community
Carroll Management Group
04.2013 - 01.2020
- Maintained quality staff communications and implemented company's mission, vision, and values
- Managed lease renewals, conducted prospect showings, and provided excellent customer service to current residents
- Maintained awareness of market conditions and trends to improve property marketing and resident satisfaction
- Updated and maintained records for move-ins/outs, application status, and other paperwork
- Assisted Property Manager in various tasks and performed additional duties as assigned
- Plan and oversee resident activities/events traveled to other properties throughout the company to train new leasing consultants & Assisted with due diligent, Audits and take overs
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Operations Manager
Dillard's - International Mall
01.2002 - 01.2012
- Maintained a clean, professional, and safe working environment
- Utilized superior communication skills to motivate staff and develop effective working relationships
- Addressed employee performance promptly and in accordance with company policies
- Responsible for accounting, bookkeeping, and payroll.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Facilitated smooth collaboration between departments through clear communication channels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Manager
Dillard's - Cutler Ridge Mall
01.1996 - 01.2002
- Established sales goals, managed budgets, and maximized sales and profitability of assigned areas
- Interviewed, hired, trained, mentored, coached, and evaluated performance of hourly associates
- Managed merchandise selection and presentation, store operations, and collaborated with store managers
- Developed staff to build clientele and personal productivity.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Worked effectively in fast-paced environments.
Education
Skills
- Strong leadership and communication skills
- Excellent time-management, problem-solving and conflict-resolution abilities
- Ability to learn new skills quickly and accurately
- Effective at prioritizing important tasks
- Proficiency in Microsoft Office, Entrata, Yardi and Onesite
- Willingness to travel to assist at different communities
- Bilingual: English and Spanish
- Decision-Making
- Multitasking
- Troubleshooting
- Customer Relations
- Organization and Time Management
- Supervision and leadership
- Friendly, Positive Attitude
- Attention to Detail
Certification
- Notary Public Commission, Florida, 2027
- NALP Certificate
- MCR ACM Development Program, 2023
Timeline
Assistant Community
Millcreek residential
01.2021 - Current
Assistant Community
Carroll Management Group
04.2013 - 01.2020
Operations Manager
Dillard's - International Mall
01.2002 - 01.2012
Sales Manager
Dillard's - Cutler Ridge Mall
01.1996 - 01.2002
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