AGAFILI ALE
Summary
Motivated criminal justice student with a strong background in retail sales and youth leadership, seeking an internship to gain hands-on experience in the criminal field and law. Demonstrates exceptional customer service, project coordination, and event planning skills, with a proven track record of enhancing customer experiences and fostering community engagement. Highly organized, proactive, and driven to succeed, with a keen ability to think critically and solve problems efficiently. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
Honolulu, Hawaii
02.2025 - Current
- Ensured compliance with applicable laws when dealing with customers.
- Ensured that all necessary documents were completed before boarding the aircraft.
- Issued boarding passes to passengers after confirming their identity and verifying their seat assignments.
- Maintained accurate records of passenger check-ins and departures.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
- Adhered to safety protocols while assisting passengers with mobility needs.
- Provided wheelchair service for disabled passengers when needed.
- Helped travelers find locations within theairport complex.
Office Desk Receptionist
Chaminade University Business Office
Waialae, USA
07.2024 - 05.2025
- Organized conference room reservations and maintaining the reception area clean and organized.
- Organized conference rooms for meetings and events.
- Sorted through daily mail deliveries.
- Filed documents according to established filing systems.
- Answered incoming calls, took messages, and transferred calls to the correct departments.
- Updated office supply inventory records regularly.
- Performed data entry tasks in order to update customer records accurately.
Retail Sales Associate
Ross Dress for Less
Ewa Beach, USA
10.2022 - 05.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
Youth Leader
Protestant Community Church
Pago, American Samoa
01.2020 - 08.2021
- Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
- Encouraged youth involvement in community service projects which promote civic engagement.
- Created a safe environment for youth to express themselves freely, without fear of judgment or ridicule.
- Assisted in developing programs that focus on increasing self-esteem among participants.
- Recruited volunteers from local organizations to provide additional resources for program participants.
- Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
- Planned special events such as fundraisers, career days, and holiday celebrations.
- Coordinated outreach efforts targeting at-risk populations within the local community.
Sunday School Assistant
Protestant Community Church
Pago, American Samoa
08.2018 - 08.2021
- Assisted teachers in the Sunday school classroom by helping to prepare materials and resources for lessons.
- Organized activities and games for students within the Sunday school classroom.
- Monitored student behavior during Sunday school classes and ensured a safe learning environment.
- Helped with clean-up after each class was completed.
- Prepared snacks or lunches for students when necessary.
- Created weekly newsletters to inform parents of upcoming events and activities related to Sunday School.
- Collaborated with other assistants to ensure that all tasks were completed on time.
- Maintained accurate attendance records of the students who attended each week's classes.
- Supported teachers in developing creative lesson plans that were engaging and age-appropriate for the students in their class.
- Read Bible stories aloud to younger students during class time.
- Conducted small group discussions with older students about topics relevant to their faith.
- Assisted teachers in leading prayer sessions before the start of each class.
Education
BACHELOR OF SCIENCE - Criminology & Criminal Justice
Chaminade University of Honolulu
Waialae, Hawaii05.2025
HIGH SCHOOL DIPLOMA -
Fagaitua High School
Pago, Pago, American Samoa06.2021
DIPLOMA -
Home of The Mighty Pirates
American Samoa08.2017
Skills
- Event planning
- Project Coordination
- Transaction Processing
- Data Entry
- Presentation Development
- Administrative Assistance
- Customer service
- Bilingual Communication
- Performance Improvement
- Time management
- Team collaboration
- File management
- Typing speed
Timeline
Customer Service Agent
Hallmark Aviation
02.2025 - Current
Office Desk Receptionist
Chaminade University Business Office
07.2024 - 05.2025
Retail Sales Associate
Ross Dress for Less
10.2022 - 05.2024
Youth Leader
Protestant Community Church
01.2020 - 08.2021
Sunday School Assistant
Protestant Community Church
08.2018 - 08.2021
BACHELOR OF SCIENCE - Criminology & Criminal Justice
Chaminade University of Honolulu
HIGH SCHOOL DIPLOMA -
Fagaitua High School
DIPLOMA -
Home of The Mighty Pirates
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