Agapeh Masihifallahi
Tujunga,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Cake Designer
Own Business
Tujunga, CA
01.2021 - Current
- Designed 3D cakes for special occasions such as birthdays and anniversaries.
- Analyzed customer feedback from surveys in order to identify areas of improvement for future projects.
- Organized and maintained cake decorating supplies such as piping bags, nozzles, cutters and molds.
- Created custom wedding cakes for clients according to their specifications.
- Advised customers on appropriate cake sizes based on number of guests attending the event.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier Supervisor
Venice Classic Pastry
Glendale, CA
02.2018 - Current
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
Receptionist
SOS Insurance Service
Tehran, Iran
05.2014 - 08.2017
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Associate of Science - Accounting
Mari Manookian
Iran06-2012
Skills
- Trusted Key Holder
- Customer Service
- Leadership and Teamwork
- Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English, Armenian, Farsi and French
Timeline
Cake Designer
Own Business
01.2021 - Current
Cashier Supervisor
Venice Classic Pastry
02.2018 - Current
Receptionist
SOS Insurance Service
05.2014 - 08.2017
Associate of Science - Accounting
Mari Manookian