Agar Exantus

Content Operations/IT Project Management (across HQ and 14 states):

• Direct multi-phase technical projects, ensuring the successful implementation of digital signage solutions.
• Familiarize myself with all Comcast products, including Xumo devices, Xumo Play (streaming TV/FAST service), and Xumo Enterprise.
• Manage 400+ Linux/Windows endpoints across 14 states, ensuring real-time data delivery, and seamless operations.
• Plan, execute, and troubleshoot a continuous flow of content to all digital signage endpoints.
• Facilitate stakeholder communication to align project goals and execution.
• Manage and monitor the development and implementation of content programs with major partners in entertainment with the goal of significantly increasing the quality and depth of content.
• Provide training, guidance, and feedback to implement best practices in onboarding strategies, tooling, and troubleshooting for cross-functional teams.
• Identify and evaluate business opportunities and target key content and signage integrations to drive interaction with front-end users.
• Manage vendor relationships for hardware and software procurement.
• Manage Comcast promotions, content tracking, channel and platform launches, and cross-platform programs with other divisions.
• Coordinate with marketing and creative teams to align content goals and ensure smooth and timely implementation of content programs within Enterprise Digital Signage.
• Provide technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
• Implement security measures to protect data from unauthorized access or modification.
• Lead project planning and execution for multiple IT initiatives, and advise on project costs, concepts, or design changes.
• Evaluate emerging technology factors around cost comparison, portability, or usability.
• Verify stability, security, and scalability of system architecture.

• Lead the planning, development, and execution of workforce development and talent sourcing programs.
• Craft tailored marketing strategies for restaurant clients using Google Ads and Facebook Meta Ads to drive traffic and revenue.
•Maintain program documentation, schedules, task assignments, risks, and deliverables; adjust plans as needed to meet timelines and objectives.
• Expertise in copywriting, email marketing, conversion optimization, SEO, and enhancing online presence to foster guest loyalty.
• Innovate by leveraging emerging trends and technologies to differentiate clients' restaurants and boost business growth.
• Collaborate with cross-functional teams to align with clients' objectives and enhance market presence.
• Mentor employees and companies on best marketing strategies, fostering creativity and collaboration.
• Use data-driven insights to measure and report on program performance, workforce engagement, and retention efforts, adjusting plans for maximum impact, helping clients thrive.

• Provided comprehensive IT support, resolving technical issues and ensuring policy compliance for Windows computers.
• Collaborated on IT solutions, maintained equipment, and trained employees on resource utilization.

• Installed, configured, and repaired computer workstations; managed support tickets with flexible scheduling.
• Developed comprehensive documentation and provided accurate solutions to customer technical issues.

• Supported marketing strategies, created compelling content for social media/email, and optimized websites (SEO).
• Managed CRM, analyzed performance metrics, and improved communication efficiency.

• Provided essential IT support to students, faculty, and staff, minimizing disruptions.
• Trained and assisted AV departments, ensuring smooth event operations across campus.