AGASSI FINNIE
Houston,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Account Receivable Specialist
HEALTH BILLING SOLUTIONS
06.2021 - Current
- Perform medical billing and collection activities utilizing critical thinking skills and sound understanding Medicare eligibility requirements as well as commercial insurance payer payment methods
- Correctly record contractual adjustments based on payer contracts or government regulations.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Customer Service Triage Representative
ASURION
03.2021 - 06.2021
- Responsible for handling customer service requests in a prompt, courteous, and efficient manner
- Ensured that the needs of the customer were met, services are rendered, and customers are kept appraised of the status of their request.
Patient Care Coordinator
BAPTIST MEMORIAL HEALTH
08.2019 - 01.2021
- Delivered excellent patient experiences and direct care.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Service Representative
Methodist South Hospital
06.2018 - 08.2019
- Took copayments and compiled daily financial records.
- Used Athena EMR system to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
Administrative Intern
Children's National Health System
09.2016 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
WHITEHAVEN HIGH SCHOOL
Memphis, TNBachelor of Science in Marketing -
EVERGLADES UNIVERSITY
05.2025
Skills
- Passionate and disciplined professional that adheres to timelines, workers well in teams, welcomes feedback
- Knowledgeable and proficient Microsoft (Word, Excel, Outlook) and various third-party and proprietary software
- Able to work well in team environment and develop relationships with internal departments to resolve disputes and outstanding issues quickly
- Detailed oriented problem solver, able to apply sound judgement to understand and resolve customer service issues
- Effective communicator with active listening skills that listens to understand capable of communicating with a multicultural client populace
- Understanding professional familiar with the ebbs and flow of life, and the residual financial impacts Capable of analyzing and developing solutions to complex problems through innovative solutions
- Invoice Processing
- Database Management
- Scheduling
- Calendar Management
- Clerical Support
- Filing
- Workflow Optimization
- Data Entry
- Expense Reporting
Timeline
Account Receivable Specialist
HEALTH BILLING SOLUTIONS
06.2021 - Current
Customer Service Triage Representative
ASURION
03.2021 - 06.2021
Patient Care Coordinator
BAPTIST MEMORIAL HEALTH
08.2019 - 01.2021
Patient Service Representative
Methodist South Hospital
06.2018 - 08.2019
Administrative Intern
Children's National Health System
09.2016 - 06.2018
High School Diploma -
WHITEHAVEN HIGH SCHOOL
Bachelor of Science in Marketing -
EVERGLADES UNIVERSITY
Similar Profiles
Jacqueline Ortiz ExantusJacqueline Ortiz Exantus
Charge Entry Specialist at Laboratory Billing Solutions/Coronis HealthCharge Entry Specialist at Laboratory Billing Solutions/Coronis Health
James` WuestJames` Wuest
Medical Coding and Billing Specialist at HMHU Billing SolutionsMedical Coding and Billing Specialist at HMHU Billing Solutions
Justin DavidsonJustin Davidson
Billing Specialist at Billing Solutions LLC.Billing Specialist at Billing Solutions LLC.