AGASSI FINNIE
Houston,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Account Receivable Specialist
HEALTH BILLING SOLUTIONS
06.2021 - Current
- Perform medical billing and collection activities utilizing critical thinking skills and sound understanding Medicare eligibility requirements as well as commercial insurance payer payment methods
- Correctly record contractual adjustments based on payer contracts or government regulations.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Customer Service Triage Representative
ASURION
03.2021 - 06.2021
- Responsible for handling customer service requests in a prompt, courteous, and efficient manner
- Ensured that the needs of the customer were met, services are rendered, and customers are kept appraised of the status of their request.
Patient Care Coordinator
BAPTIST MEMORIAL HEALTH
08.2019 - 01.2021
- Delivered excellent patient experiences and direct care.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Service Representative
Methodist South Hospital
06.2018 - 08.2019
- Took copayments and compiled daily financial records.
- Used Athena EMR system to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
Administrative Intern
Children's National Health System
09.2016 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
Education
High School Diploma -
WHITEHAVEN HIGH SCHOOL
Memphis, TNBachelor of Science in Marketing -
EVERGLADES UNIVERSITY
05.2025
Skills
- Passionate and disciplined professional that adheres to timelines, workers well in teams, welcomes feedback
- Knowledgeable and proficient Microsoft (Word, Excel, Outlook) and various third-party and proprietary software
- Able to work well in team environment and develop relationships with internal departments to resolve disputes and outstanding issues quickly
- Detailed oriented problem solver, able to apply sound judgement to understand and resolve customer service issues
- Effective communicator with active listening skills that listens to understand capable of communicating with a multicultural client populace
- Understanding professional familiar with the ebbs and flow of life, and the residual financial impacts Capable of analyzing and developing solutions to complex problems through innovative solutions
- Invoice Processing
- Database Management
- Scheduling
- Calendar Management
- Clerical Support
- Filing
- Workflow Optimization
- Data Entry
- Expense Reporting
Timeline
Account Receivable Specialist
HEALTH BILLING SOLUTIONS
06.2021 - Current
Customer Service Triage Representative
ASURION
03.2021 - 06.2021
Patient Care Coordinator
BAPTIST MEMORIAL HEALTH
08.2019 - 01.2021
Patient Service Representative
Methodist South Hospital
06.2018 - 08.2019
Administrative Intern
Children's National Health System
09.2016 - 06.2018
High School Diploma -
WHITEHAVEN HIGH SCHOOL
Bachelor of Science in Marketing -
EVERGLADES UNIVERSITY
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