Agata Lendziszewska
Tampa
Summary
Dynamic and reliable professional with extensive experience in customer service at Seminole Tampa Hard Rock Hotel & Casino. Proven ability to enhance guest satisfaction through efficient multitasking and strong communication skills. Adept at cash handling and maintaining a positive atmosphere, ensuring repeat business and a memorable experience for patrons.
Overview
11
11
years of professional experience
Work History
Casino Beverage Server
Seminole Tampa Hard Rock Hotel & Casino
05.2024 - Current
- Provided exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat business.
- Maintained knowledge of beverage offerings, including cocktails, wines, and non-alcoholic options for informed recommendations.
- Efficiently managed multiple drink orders while adhering to health and safety regulations in a busy casino setting.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Cashier Team Lead
North Shore Cafe
08.2023 - 04.2024
- Supervised daily cash operations, ensuring accurate transactions and optimal customer service.
- Trained new cashiers on register procedures and company policies, enhancing team efficiency.
- Resolved customer inquiries and issues promptly, promoting a positive dining experience.
- Worked alongside owners to maintain optimal inventory.
Pool Server
Seminole Tampa Hard Rock Hotel & Casino
02.2023 - 04.2023
- Delivered exceptional service to guests, ensuring satisfaction and enhancing their experience.
- Managed beverage orders efficiently during peak hours to maintain prompt service.
- Collaborated with kitchen staff to communicate food and drink updates accurately.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Licensed Esthetician
Venice Day Spa
02.2021 - 10.2021
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed various facial treatments, including chemical peels, derma-planing, eyelash lifts, and body waxing, ensuring client comfort and satisfaction.
- Maintained cleanliness and organization of treatment rooms, adhering to health and safety regulations.
- Educated clients on proper skincare routines and product usage to enhance treatment results.
Beverage Server
Seminole Hard Rock Hotel & Casino, Tampa
10.2021 - 02.2023
- Ensured guest satisfaction and promoted repeat business by offering excellent customer service in dynamic environments.
- Maintained knowledge of beverage offerings, including cocktails, wines, and non-alcoholic options for informed recommendations.
- Handled multiple beverage requests in a dynamic casino atmosphere, maintaining adherence to safety protocols.
- Acquired necessary training to ensure patron safety and regulatory compliance.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Ensured proper management of payments and tips through accurate cash handling.
Floor Associate
Marshalls & HomeGoods
11.2015 - 11.2016
- Assisted customers in locating merchandise and provided product information.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Operated POS system for efficient transaction processing and customer service.
- Collaborated with team members to restock shelves and manage inventory levels.
Cashier
CiCis Pizza
03.2015 - 11.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Managed cash register operations, including balancing cash drawers at shift end.
Education
Esthetician License -
Suncoast Technical College
Sarasota, FL04.2020
High School Diploma -
North Port High School
North Port, FL06.2017
Skills
- Customer service and satisfaction
- Strong communication skills
- Efficient multitasking
- Cash handling
- Reliability and punctuality
- Team player mentality
- Hospitality and accommodation
- Attention to detail
- Food and beverage service
- Positive attitude
Languages
Polish
Native or Bilingual
Timeline
Casino Beverage Server
Seminole Tampa Hard Rock Hotel & Casino
05.2024 - Current
Cashier Team Lead
North Shore Cafe
08.2023 - 04.2024
Pool Server
Seminole Tampa Hard Rock Hotel & Casino
02.2023 - 04.2023
Beverage Server
Seminole Hard Rock Hotel & Casino, Tampa
10.2021 - 02.2023
Licensed Esthetician
Venice Day Spa
02.2021 - 10.2021
Floor Associate
Marshalls & HomeGoods
11.2015 - 11.2016
Cashier
CiCis Pizza
03.2015 - 11.2016
Esthetician License -
Suncoast Technical College
High School Diploma -
North Port High School
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