Agata Wronska

• Strengthens customer relationships by identifying needs and recommending tailored financial products and services, including home lending and partners referrals.
• Follows through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
• Collaborates with team members to achieve branch sales targets and enhance overall productivity.
• Engages in customer outreach to grow business and built new relationships.
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience and build strong customer relationships
• Demonstrates a broad knowledge of product and services to help customers meet and exceed their financial goals.

• Supports branch manager in coaching and motivating the team to deliver excellent customer service and exceed team goals including checking weekly reports and occasionally facilitating morning huddles.

• Assists lead teller with oversight of branch operations, supervision of personnel and performance of all operational duties.

• Assists both consumer and business clients in improving their financial lives by active listening, asking deepening questions and providing customized solutions consisted of deposit and lending products.

• Develops strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.

• Complies with all bank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and KeyBank.

• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
• Helped customers open and close accounts, apply for loans, and make sound financial decisions
• Created strategic financial solutions to suit individualized client needs
• Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs
• Met or exceeded sales goals by promoting bank products and services in every interaction
• Networked in community, obtained referrals from customers, and used sales techniques such as cold calling to increase business
• Offered every customer an exceptional service level by remaining friendly and professional during every transaction.

• Ensured customers are connected to the appropriate teammate by lobby leading
• Assisted customers on how to conduct simple transactions through self-serve technologies
• Built and deepened relationship with customers but uncovering financial needs and providing customized solutions including partnering with mortgage, small business, and investments specialists
• Processed Teller transactions accurately and efficiently based on established policies and procedures
• Proactively managed risk in every business, product and service transactions leveraging available tolls
• Assisted customers with deposit and savings accounts openings as well as account maintenance requests.

• Established and solidified customer relationships to provide outstanding and personalized service to both lobby and drive-thru customers
• Assisted customers with inquiries in a professional manner and escalated to more experienced personnel as necessary
• Accurately and efficiently processed standard Teller transactions including servicing accounts, accepting loan payments, processing sales of gift cards, cashing checks
• Balanced and assisted servicing Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs)
• Adhered to safe deposit box procedures/ operations and guidelines
• Listened carefully and connected with customers to understand current and future financial needs and educated customers about bank products and services.