Agatha Caballero
Temple Terrace,FL
Summary
Finance operations professional, problem solver and super communicator with over 14 years' experience in Custody, Hedge/Private Equity/Hybrid Funds, and KYC/ Reporting. Combine deep industry and market knowledge with experience in client on boarding, trade settlement and process improvements. Exemplary client service skills with an ability to think out of the box to offer new solutions and problem solve whilst effectively maintain controls. Performance-driven Vice President with 2 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Vice President
Citigroup
10.2022 - Current
- Managed platinum and priority clients with high volume of 150-300 cash markets of account opening and maintenance processing, including daily management of in-process, pended, and service-related activities.
- Account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, including delivery of very high-quality service to customers and internal partners.
- Monitors customer satisfaction service level and drives process changes.
- Provides innovative solutions to clients.
- Ensures strong and robust processing environment with effective controls.
- Responsible for various types of project management in account services space and managing cross-functional relationships with all teams.
- Determines new work procedures and analyzes complex and variable issues with significant departmental impact.
- Demonstrates high level of diligence, motivation, and organizational skill.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Provides advice and counsel related to technology or operations other business.
- Determine key objectives, milestones, time frames, procedures for accomplishing project, and capacity needs for various phases of project.
Senior Associate
JPMorgan Chase Bank
08.2016 - 10.2022
- Serve as main contact for 30 billion Dollar Private Equity and Hedge Fund with approximately 5000 Limited Partners
- Build relationships with clients, investors, third parties, as well as with other business partners across JP Morgan to ensure completion of all investor and fund related queries in timely manner.
- Review subscription agreements, transfers, LPA's and contractual agreements between JP Morgan and existing/potential investors.
- Facilitate due diligence process of both new and existing investors by partnering with internal and external compliance teams and ensure that AML/KYC requirements are met at time of subscription, redemption, transfer, distribution and capital calls.
- Process and review client and investor level reporting, such as monthly/quarterly capital account statement, capital calls/distribution notices via Investran for Private Equity and Real Estate funds.
- Manage CRM system and generate multiple reports through SunGard Investran to ensure client details are accurate and up to date.
- Monitor and reconcile daily cash activity, specifically capital contributions, distributions and subscription funding to internal custody/operation and prime brokerage accounts.
- Coordinate with clients in release of quarterly audited, unaudited financial statements and transparency reports.
- Acquire and complete ad-hoc reporting as necessary such as preparation of board reports, system extracts, audit requests, etc.
Team Lead
SS&C Technologies
04.2015 - 06.2016
- This work involves subscription, redemption, transfers and AML/KYC document collation.
- Providing coaching, training and leadership as necessary to Investor Services team
- Point of contact for clients/investors to ensure overall client/investor satisfaction.
- Communicate with fund accounting teams in generating quarterly statements, capital call and distribution notices.
- Generate and program notices, responsible for all cosmetic changes to any client statements and notices.
- Provide periodic reports and feedback to senior management on multitude of Investor Services topics, client issues, and department initiatives.
- Day-to-day interaction with other departments and counterparts to prevent/ resolve issues.
- Able to meet deadlines and work with prospective clients and investors.
- Completed two conversions with over 100 million in assets.
- Review audit confirmations before sending out to PE and Fund of Funds internal and external auditors.
- Released outgoing investor wires from direct banking portal such as BMO, Northern Trust etc.
- Monitor Bank Accounts ensuring all incoming and outgoing wires reprocessed effectively.
Analyst
BNY Mellon
01.2014 - 09.2014
- Responsible for reviewing subscription documents to ensure that prospective investor meet eligibility, regulatory and AML compliance guidelines.
- Communicate with fund accounting teams in generating quarterly statements, capital call and distribution notice.
- Generate and program notices, responsible for all cosmetic changes to any client statements and notices.
- Assist team manager with document verification such as Investor demographic changes and new contact additions to funds or investors.
- Review audit confirmations before sending out to Private Equity and Fund of Funds internal and external auditors.
- Set up outgoing investor wires for release by Treasury via web portal.
- Monitor 20 Bank Accounts ensuring all incoming and outgoing wires are processed effectively.
Account Administrator to Supervisor
BNY Mellon
10.2005 - 12.2013
- Manage portfolio of 50 fund of fund accounts, valued in multiple billions of dollars by subscribing and redeeming out of hedge funds.
- Research and resolve discrepancies: Ensure all investments are made into proper share class and verify full dollar amounts are invested into hedge funds.
- Aggressively track preliminary and final confirmation from fund managers.
- Run workflow, pending reports and ad hoc duties, etc.
- Review of daily settlement trades.
- Review and understand organizational documents of client documentation.
- Pre-populate subscription documents and proxy material utilizing client investments.
- Involved in planning and preparation of projects along with checker/ approver capacity for specific funds.
- Heavy Interact with investment managers, hedge fund administrators and fund of fund clients on daily basis to confirm all trade activity is accurate and processed in timely manner. Identifying/ escalating risk if necessary.
Education
Bachelor of Science - Organizational Management -
NYACK College
Nyack, NY01.2019
Skills
- Project Management
- Microsoft Office
- Excel
- PowerPoint
- Access
- SharePoint
- Business implementation/ Onboarding
- Knowledge of Hedge Fund and Private Equity Fund Administration
- CRM platforms
- Staff Training
- Documentation And Reporting
- Client Engagement
- Team Leadership
- Corporate Communications
- Procedure Implementation
- Investor Relations
Certification
- 0214- Life Insurance w/ variable annuities
- Candidate of SIE (10/2023 and Series 6 (10/2024)
Professional Highlights
- Recognized by senior management for using my strong organizational skills transforming amber clients to healthy status, resulting in one client adding over $2.5 billion in new revenue for the department.
- Improved accuracy in record keeping for over 600 investors and custodians
Volunteer Experience
- BOLD –Black Organization for Leadership Development
- Hispanic Organization
- Brooklyn Planting for the Elderly
- GAL – Guardian Ad Litem Program
Reading book club, swimming, painting, dancing, journaling
I enjoy heading the faith4her book club. It allows woman to come together and enjoy time with each other while sharing thoughts on the reading. Swimming, painting and journaling relieve my stress where dancing I just love to do it to have fun.
Languages
Spanish
Native or Bilingual
Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid sick leaveWork from home option401k matchPaid time offCompany CultureFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsCareer advancementAffiliations
- Guardian Ad Litem
Interests
Interested in Diversity in a worksplace
Reading, Dancing, Painting, Swimming
I love to read. I manage a woman book club and this book club allows woman to grow, learn, laugh and fellowship with one another. Painting and swimming is what I love to do when I am stress out. Dancing is just a hobby for fun.
Timeline
Vice President
Citigroup
10.2022 - Current
Senior Associate
JPMorgan Chase Bank
08.2016 - 10.2022
Team Lead
SS&C Technologies
04.2015 - 06.2016
Analyst
BNY Mellon
01.2014 - 09.2014
Account Administrator to Supervisor
BNY Mellon
10.2005 - 12.2013
Bachelor of Science - Organizational Management -
NYACK College