Agatha DeCovich
Van Buren Twp,MI
Summary
Dynamic General Manager with a proven track record at Hampton Detroit/Belleville, excelling in operations management and team leadership. Spearheaded strategies that boosted sales and enhanced customer satisfaction. Expert in inventory control and problem resolution, fostering a collaborative environment that maximized productivity and employee engagement.
Overview
34
34
years of professional experience
Work History
General Manager
Hampton Detroit/Belleville
05.2007 - Current
- Supported daily operations by coordinating schedules and managing staff assignments.
- Learned and implemented company policies to ensure compliance and efficiency in processes.
- Contributed to inventory management through accurate record-keeping and stock monitoring.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Assisted in developing operational strategies to enhance team performance and productivity.
General Manager
Hampton Sault Ste Marie
11.2001 - 03.2007
General Manager
Howard Johnson’s
09.1997 - 11.2001
Investigator/Office Manager
National Security & Investigations
05.1991 - 09.1997
- Streamlined office operations, enhancing workflow efficiency and employee productivity.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Developed and implemented organizational systems, improving information retrieval and documentation processes.
- Led team meetings to foster communication, collaboration, and alignment on office objectives and initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Macomb Community College
Warren, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Inventory control
- Employee scheduling
- Goal setting
- Administrative skills
- Client relations
- Deadline oriented
Timeline
General Manager
Hampton Detroit/Belleville
05.2007 - Current
General Manager
Hampton Sault Ste Marie
11.2001 - 03.2007
General Manager
Howard Johnson’s
09.1997 - 11.2001
Investigator/Office Manager
National Security & Investigations
05.1991 - 09.1997
High School Diploma -
Macomb Community College
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