AGATHA ISAAC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
37
37
years of professional experience
Work History
Private Nurse Assistant
Private Clients
Manhattan, NY
01.2019 - 04.2024
- Assessed patient's condition and provided appropriate medical care.
- Administered prescribed medications, monitored vital signs, and recorded information in patient charts.
- Provided emotional support to patients and their families during difficult times.
- Performed physical examinations, including taking medical histories.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Executive Personal Assistant
The Frolich family
Manhattan, New York
12.2010 - 12.2018
- Organized and scheduled meetings, appointments, and travel arrangements for the executive.
- Maintained a calendar of appointments, events and activities for the executive.
- Greeted visitors and answered phone calls on behalf of the executive.
- Managed all incoming correspondence to ensure timely responses.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
Senior Manager Debt Recoveries
1st National Bank St, Lucia Ltd
Castries
01.2002 - 11.2010
- Monitored slow-moving accounts to identify delinquent debts and took necessary action to recover debts.
- Review collection queue to perform collection activities accordingly.
- Assisted the Bank to take legal action against debtors by providing necessary information.
- Contacted debtors and implemented repayment schedules and terms.
- Lead team in the organization's business processes, customer service standards, and quality assurance protocols.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Foreign Trade Supervisor
1st National Bank St. Lucia Ltd.
Castries, St. Lucia
03.2001 - 12.2001
- Maintained current record of bank's funds on deposits in foreign banks.
- Facilitated customers' foreign currency transactions.
- Maintained all records required by import and export regulations.
- Assisted clients in payments of international trade.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
Head of Credit Card Operations
1st National Bank St Lucia Ltd
Castries, St. Lucia
07.1998 - 02.2001
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Marketing Officer
1st National Bank St Lucia Ltd
Castries, St Lucia
01.1997 - 11.1997
- Developed and implemented an internal marketing program.
- Created and developed new, innovative ways to communicate the company's message to existing and new customers.
- Planned marketing events and evaluated their success.
- Evaluated effectiveness of all marketing activity.
- Organized promotional events such as trade shows, conferences, and sponsored activities.
- Created press releases to promote company news stories and updates.
Operations Manager
Simifran Ltd
London, UK
01.1994 - 01.1996
- Wrote, proofed and edited sales proposals and correspondence
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
- Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
- Addressed customer questions and concerns regarding products, prices and availability
Head Teller
1st National Bank St. Lucia Ltd
Castries, St. Lucia
06.1987 - 12.1991
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Verified cash withdrawals and deposits.
- Identified customer needs and provided appropriate banking services.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Welcomed customers and offered pleasant service during entire transaction.
Education
Certificate - Certificated Nursing Assistant (CNA)
York College of The City University of New York
Jamaica, NY04.2017
Certificate - Certified Wedding And Event Planning (CWEP)
York College of the City University of New York
Jamaica, NY05.2016
Associate Degree - Banking and Finance
City Banking College
London, United Kingdom01.1996
High School Diploma - Academics
St. Joseph's Convent
Castries, St.LuciaSkills
- Problem solving
- Customer service excellence
- Customer Service-Oriented
- Team player
- Strong work ethic
- Effective Communication
- Pleasant and Personable
- Relationship building and management
- Organizational Skills
Training
- Eastern Caribbean Institute of Banking & Financial Services, St. Lucia, 2005
- Credit Appraisal & The Management of Non-performing loans, Eastern Caribbean Institute of Banking & Financial Services, 2003
- Workshop, Caribbean Credit Bureau Ltd, St. Kitts, 1999, 2001
- Credit Card Operations, Visa International Operational Workshop, St. Lucia, 2002
- Employee Relations, Lawrence and Lawrence, St, Lucia, 2004
- Customer Service, Bonapartes Group of Companies, London- 1995
Languages
English
Full Professional
Creole French
Professional
Timeline
Private Nurse Assistant
Private Clients
01.2019 - 04.2024
Executive Personal Assistant
The Frolich family
12.2010 - 12.2018
Senior Manager Debt Recoveries
1st National Bank St, Lucia Ltd
01.2002 - 11.2010
Foreign Trade Supervisor
1st National Bank St. Lucia Ltd.
03.2001 - 12.2001
Head of Credit Card Operations
1st National Bank St Lucia Ltd
07.1998 - 02.2001
Marketing Officer
1st National Bank St Lucia Ltd
01.1997 - 11.1997
Operations Manager
Simifran Ltd
01.1994 - 01.1996
Head Teller
1st National Bank St. Lucia Ltd
06.1987 - 12.1991
Certificate - Certificated Nursing Assistant (CNA)
York College of The City University of New York
Certificate - Certified Wedding And Event Planning (CWEP)
York College of the City University of New York
Associate Degree - Banking and Finance
City Banking College
High School Diploma - Academics
St. Joseph's Convent