Agatha Wambui Njambi
Hospitality Service Professional
Nyeri,Central
Summary
Motivated and guest-focused hospitality professional with over 6 years of experience in food service, guest relations, and accommodation support. Known for delivering warm, efficient service in high-paced hotel and restaurant environments. Skilled in front-of-house operations, buffet setups, and guest interactions. Committed to creating positive guest experiences and supporting smooth daily operations.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Dining and Hospitality Service Specialist
Fairmont Mount Kenya Safari Club
06.2024 - 06.2025
- Built strong guest rapport through attentive service and clear communication, enhancing customer satisfaction and repeat visits.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
Wait Staff Member
Mountain Valley Resort, Kimunye
02.2022 - 06.2024
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Customer Service Executive
Safari Park Hotel
06.2021 - 05.2022
- Welcomed and checked in guests with a warm, professional demeanor.
- Managed reservations and updated booking systems accurately.
- Responded to guest inquiries via phone, email, and in person.
- Handled special requests such as early check-ins, late check-outs, and room upgrades.
- Maintained accurate records of guest interactions and transactions.
- Coordinated with housekeeping and maintenance to meet guests' needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Housekeeping & Accomodation
Power China Huadong Engineering Corporation Ltd
08.2019 - 03.2021
- Maintained cleanliness and hygiene standards in guest/staff rooms and common areas.
- Reported maintenance issues, and followed up to ensure timely resolution.
- Managed laundry services, including collection, cleaning, and distribution.
- Ensured high standards of sanitation and organization across accommodation facilities.
- Assisted with room allocation and accommodation logistics for incoming staff or guests.
- Monitored the inventory of cleaning supplies, and restocked as necessary.
Service Captain
Oasis Restaurant
01.2018 - 08.2019
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Conducted routine inspections of all service stations, ensuring adherence to safety regulations and hygiene standards.
- Assisted in menu development by offering suggestions based on customer feedback and industry trends.
- Coordinated closely with kitchen staff to ensure accurate allergy accommodations and special requests.
- Increased repeat business with personalized attention to guest preferences and proactive problemsolving.
Waitress
Heritage Grill Limited
01.2017 - 06.2018
- Presented menus, explained daily specials, and answered guests' questions.
- I took food and beverage orders accurately, and relayed them to the kitchen/bar.
- Served meals and drinks efficiently, while ensuring guest satisfaction.
- Prepared and set up buffet tables and dining areas for service.
- Handled guest complaints as needed, and escalated when necessary.
Education
Craft in Food And Beverage - Food And Beverage
Nairobi Technical Training Institute
Nairobi, Kenya 04.2015 - 01.2016
Certificate - Computer Literacy
St. Teresa Computer College
Nairobi, Kenya 04.2014 - 01.2015
Skills
- Customer Relations
- Client retention strategies
- Cross-functional coordination
- Call center experience
- Microsoft Excel
- Team collaboration
Timeline
Dining and Hospitality Service Specialist
Fairmont Mount Kenya Safari Club
06.2024 - 06.2025
Wait Staff Member
Mountain Valley Resort, Kimunye
02.2022 - 06.2024
Customer Service Executive
Safari Park Hotel
06.2021 - 05.2022
Housekeeping & Accomodation
Power China Huadong Engineering Corporation Ltd
08.2019 - 03.2021
Service Captain
Oasis Restaurant
01.2018 - 08.2019
Waitress
Heritage Grill Limited
01.2017 - 06.2018
Craft in Food And Beverage - Food And Beverage
Nairobi Technical Training Institute
04.2015 - 01.2016
Certificate - Computer Literacy
St. Teresa Computer College
04.2014 - 01.2015
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