Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Ag'Courtteion Roberts

Ag'Courtteion Roberts

Scottsdale,AZ

Summary

Tech-savvy, driven, and ready to make moves, a focused 20-year-old with strong communication, customer service, and problem-solving skills. I bring real energy to fast-paced environments, stay cool under pressure, and adapt quickly to new systems and challenges. From supporting homeowners to helping over-the-road drivers, I’ve built a reputation for reliability, clear communication, and results. I’m hungry to grow, ready to work, and always bring my best to the team.

I’ve handled high call volumes, guided people through stressful situations, and learned how to turn challenges into smooth solutions. My background in property analysis and transportation support taught me to multitask with accuracy, keep calm under pressure, and connect with all types of personalities. I take pride in learning fast, staying organized, and showing up every day ready to make a difference, because when I commit to something, I give it 100%.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

ITC (International Trucking Control)
Scottsdale, Arizona
05.2021 - 09.2025

• Supported drivers with routing, load updates, pick-ups, and drop-offs.
• Guided drivers during heavy weather conditions, providing clear step-by-step instructions.
• Managed multiple drivers at once, handling delays, breakdowns, and time-critical issues.
• Worked with dispatch and outside contacts to resolve problems quickly.
• Maintained organized documentation and accurate communication across systems.

Lead Analyst

Ai Properties Corp
Phoenix, Arizona
03.2019 - 11.2024

• Handled 200–250+ calls daily, including cold calls and follow-ups.
• Researched and verified homeowner/property details using CRM tools.
• Communicated with diverse personalities while keeping conversations professional and goal-focused.
• Identified motivated sellers using structured questions and lead-qualification techniques.
• Solved issues with incomplete data, scheduling conflicts, and unresponsive leads.
• Improved speed and accuracy using digital research tools and internal systems.

Education

High School Diploma -

Ombudsman Arizona Charter Metro
Glendale, AZ
05-2025

Skills

  • Wiring and cabling installation
  • Understanding schematics and diagrams
  • Safe tool handling
  • Technical troubleshooting
  • Installation practices
  • Customer service and communication
  • High-volume calling and follow-ups
  • Quick problem-solving
  • Clear instruction under pressure
  • Multitasking in fast-paced environments
  • Research and documentation accuracy
  • Adobe Suite and Microsoft Office proficiency
  • Adaptability and organization

References

References available upon request.

Timeline

Administrative Assistant

ITC (International Trucking Control)
05.2021 - 09.2025

Lead Analyst

Ai Properties Corp
03.2019 - 11.2024

High School Diploma -

Ombudsman Arizona Charter Metro