Alexander G. Crocker
Mebane,NC
Summary
Seasoned Web Developer and IT Specialist with over 14 years of experience in software development and IT Operations. Excellent reputation for resolving problems, generating customer satisfaction, and driving overall operational improvements. Consistently saved costs while improving overall business processes and client side experience.
Overview
19
19
years of professional experience
Work History
CoreDC Senior Developer / Technical Advisor
Homeland Security Emergency Management Agency - DC
2022.06 - Current
- Performed integration testing before launching applications.
- Designed, developed and implemented software applications for CoreDC website based on analyzed requirements and understanding of industry technical standards.
- Gathered user feedback and made recommendations.
- Walked clients and internal staff through troubleshooting steps to resolve common application issues.
- Served as primary point of contact for triaging technical issues.
Lead Technical Implementation Analyst
Juvare
2021.01 - 2022.06
- Collaborated closely with management and clients to drive strategy through development and implementation of new processes and/or updating existing processes.
- Analyzed existing systems functionality and database structure and made recommended enhancements to solve client needs
- Communicated and explained business requirements to team members to understand and implement production demands.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Worked flexible hours across night, weekend and holiday shifts
SharePoint Developer
Advanced Automated Consulting (BAE Systems)
2019.10 - 2020.12
- Prepared detailed reports for a government agency utilizing Microsoft SQL Reporting Services which analyzed and ranked course/student information throughout the fiscal and calendar year.
- Collaborated with multiple business unit team members within the government organization to design new applications in SharePoint to enhance client experience from previous legacy applications.
- Consulted regularly with government employees on application development project status, new project proposals, and software-related technical issues.
- Worked effectively with cross-functional design teams to create software solutions that significantly improved overall functionality and enhanced capabilities from previously utilized MS Excel reports.
SharePoint Administrator / Colleague Backup Administrator
Coastal Carolina University
2018.10 - 2019.09
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Led the Ellucian Portal development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
Web Developer / Enterprise Applications Administrator
Keuka College
2014.07 - 2018.09
- (As the Web Developer) Responsible for developing websites to meet the functional needs of college wide users, while also ensuring consistent functionality across all Keuka College websites.
- (As the Enterprise Applications Administrator) Under the direction of the Director of Information Systems & Security, responsible for managing enterprise information systems and software applications. Subject Matter Expert (SME) in the installation and configuration of many applications such as Ellucian Mobile, Moodle, SharePoint, ADFS, and Google PWM.
- (As the Systems Analyst) Implemented the upgrade of SharePoint from 2010 to 2013, Setup the Colleague API to communicate with applications for reporting and integrations with Ellucian Mobile and WebAdvisor
Server Support / Operations (Intern) / IT Service Desk
Corning Incorporated (Corning Task Group)
2011.04 - 2014.07
- (As Server Support Analyst) Creation, Modification, and Deletion/Retirement of Virtual Servers using VMWare Administration. Corning Valley's Server Backup Administrator (responsible for the backup daily of over 2,000 servers using Symantec Backup Exec.)
- (As Operations Intern) Assigned permissions to user shares across the Corning Valley. Created MS Exchange accounts for new users and removal of accounts no longer active.
- (As IT Service Desk Support) First point of contact for many IT related issues as well as the frontline SharePoint SME, identified root cause of the issue and assigned tickets to queues responsible for resolving if it could not be handled while on the phone.
Escalation Team Lead / Product Support Specialist
VectorVest Inc.
2005.03 - 2008.05
- (As Escalation Team Lead) Last line of defense for software and hardware related issues. Responsible for training and assisting new members who joined the team
- (As Product Support Specialist) Traveled throughout the continental U.S. and consulted with a wide variety of investors about the proper usage and utilization of the software. Maintained a rigorous travel schedule to host and speak and events throughout the continental U.S
Education
Associate Degree (Not Completed) - Information Technology
CORNING COMMUNITY COLLEGE
Painted Post, NYSkills
- Experienced developing SharePoint Solutions leveraging SharePoint Framework, JavaScript, JQuery, Bootstrap, HTML, CSS, XSL, and XML, REST
- Experience creating/maintaining databases using Microsoft SQL Server
- Experienced in developing and maintaining boards in WebEOC Emergency Management software.
- Experience with LMS systems in both education and government environments.
Military Experience
Intelligence Applications Apprentice
UNITED STATES AIR FORCE
Mountain Home, ID
September 1998 – September 2000
Accomplishments
- Acorn Award
(Feb 2018) Keuka College
ITSD Qrtly Peer Recognition Award (Jun 2013) Corning Inc
Additional Information
https://www.linkedin.com/in/crockerag/
Timeline
CoreDC Senior Developer / Technical Advisor
Homeland Security Emergency Management Agency - DC
2022.06 - Current
Lead Technical Implementation Analyst
Juvare
2021.01 - 2022.06
SharePoint Developer
Advanced Automated Consulting (BAE Systems)
2019.10 - 2020.12
SharePoint Administrator / Colleague Backup Administrator
Coastal Carolina University
2018.10 - 2019.09
Web Developer / Enterprise Applications Administrator
Keuka College
2014.07 - 2018.09
Server Support / Operations (Intern) / IT Service Desk
Corning Incorporated (Corning Task Group)
2011.04 - 2014.07
Escalation Team Lead / Product Support Specialist
VectorVest Inc.
2005.03 - 2008.05
Associate Degree (Not Completed) - Information Technology
CORNING COMMUNITY COLLEGE
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