Agelique Coakley
North Charleston,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Loyalty Care Representative
Verizon Wireless
NORTH CHARLESTON, SC
10.2021 - Current
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Continuously met sales goals via strategic prospecting.
Corporate Recruiter
SAW Enterprises
Summerville, SC
05.2020 - 08.2021
- Identified and recruited potential candidates through job postings, referrals, and other sources.
- Conducted initial phone screens with qualified applicants to assess their skills and experience.
- Provided guidance on job descriptions, salary ranges, and interview processes.
- Managed the full cycle of the recruitment process including onboarding new hires.
- Coordinated background checks for successful applicants prior to start date.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Scheduled or conducted new employee orientations.
Customer Service Manager
Food Lion
Ladson, South Carolina
08.2019 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Provided guidance and assistance to new hires during the onboarding process.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Assistant Store Manager
Save-A-Lot
NORTH CHARLESTON, SC
07.2015 - 07.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Performed daily bank deposits accurately and within company guidelines.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06-2011
Skills
- Team Management
- Organization
- Supervision and leadership
- Communication
- Customer Relations
- Microsoft Word
- Clerical Support
- Attention to Detail
- Leadership
Timeline
Loyalty Care Representative
Verizon Wireless
10.2021 - Current
Corporate Recruiter
SAW Enterprises
05.2020 - 08.2021
Customer Service Manager
Food Lion
08.2019 - 07.2024
Assistant Store Manager
Save-A-Lot
07.2015 - 07.2019
High School Diploma -
Wando High School