Summary
Overview
Skills
Work History
Education
Certification
Timeline
Generic
Mark Williams

Mark Williams

Port Saint Lucie,FL

Summary

Resourceful and dedicated healthcare operations and patient services specialist with over 7 years of hands-on experience in Revenue Cycle management at Geisinger Health System, plus additional experience as an entrepreneur and volunteer. Skilled in billing, collections, insurance follow-up, and patient advocacy. Known for balancing financial accuracy with compassionate service. Currently reentering the workforce with renewed focus, updated certifications, and a passion for delivering excellent care and customer service.

Overview

15
15
years of professional experience
1
1
Certification

Skills

  • Patient Advocacy
  • Insurance Follow-Up
  • Claims Review
  • Collections & Payment Plans
  • ICD-9/10 Knowledge
  • Medical Terminology
  • Medical Billing
  • EMR Systems (Epic,Siemens,IDX)
  • MS Office Suite
  • Customer Service
  • Conflict Resolution
  • Community Outreach
  • Project Management
  • Goal setting
  • Entrepreneurial personality
  • Strategic thinking
  • Customer relations

Work History

Independent Entrepreneur & Community Volunteer

Self-employed
11.2016 - 01.2025
  • Founded and operated Glamtality (dropshipping business).
  • Provided AI services (image generation & training support).
  • Bought, repaired, and resold vehicles at auction.
  • Volunteered with the Humane Society.
  • Completed certifications: Basic Life Support (BLS), Bloodborne Pathogens, CPR.

Revenue Cycle Specialist

Geisinger Medical Group
06.2010 - 10.2016
  • Managed billing & collections across 18 service lines.
  • Led audits to improve reporting accuracy.
  • Liaised with patients, insurers, and clinical staff.
  • Entered/validated data in EHR (Epic).
  • Reconciled past-due balances and ensured compliance.
  • Assisted patients with financial aid and payment programs.

Podcast Producer & Host

OPCast
07.2014 - 08.2016
  • Produced and edited podcasts on entertainment/tech.
  • Built partnerships with game studios.
  • Managed production pipeline.

Executive Producer – Voice Assets & SFX

Sacrament Game MMO
11.2015 - 04.2016
  • Directed casting and voice production.
  • Managed creative audio team.

Education

Some College - Radiologic Technology

Keiser University
Port Saint Lucie, FL
01.2008

High School Diploma - undefined

Indian River College
Port St. Lucie, FL
01.2007

Certification

  • Basic Life Support (BLS)
  • Bloodborne Pathogens
  • CPR

Timeline

Independent Entrepreneur & Community Volunteer

Self-employed
11.2016 - 01.2025

Executive Producer – Voice Assets & SFX

Sacrament Game MMO
11.2015 - 04.2016

Podcast Producer & Host

OPCast
07.2014 - 08.2016

Revenue Cycle Specialist

Geisinger Medical Group
06.2010 - 10.2016

High School Diploma - undefined

Indian River College

Some College - Radiologic Technology

Keiser University

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