Colby Branch
Provo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
American Heritage Student Instructor
Brigham Young Univeristy
06.2024 - Current
- Develope lesson plans and instructional materials to enhance student engagement and learning outcomes.
- Facilitate interactive classroom discussions, promoting critical thinking and collaborative learning among students.
- Collaborate with faculty to align instructional approaches with departmental goals and educational standards.
Volunteer Missionary
The Church Of Jesus Christ Of Latter-day Saints
05.2022 - 06.2024
- Served a full time proselyting mission in Colorado.
- Participated in various leadership meetings.
- Supported and led 4-6 other missionaries within the mission.
- Performed community service.
Web Content Manager
Brigham Young University
09.2021 - 05.2022
- Conducted regular audits of website content for accuracy, consistency, and relevance.
- Monitored website performance metrics to identify areas for improvement in user experience.
- Approved, reviewed and edited content flowing to website.
- Maintained collection of sites belonging to the College of Life Sciences
Tech Support
Sykes Call Center
06.2021 - 09.2021
- Supported various PlayStation products, including PS4, PS5, and PSVR.
- Assisted customers with inquiries, resolving issues efficiently and effectively.
- Managed customer accounts, ensuring accurate information updates and prompt responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tech Support
Air2Data
02.2021 - 05.2021
- Served as a liaison between customers and tech support teams when needed.
- Served as a liaison between technical support teams and customers during high-priority outages or other severe incidents.
- Provided technical support to customers post-installation, ensuring smooth operation of newly installed systems.
- Provided expert customer service and technical support to clients.
Education
Bachelor of Science - Cybersecurity
Brigham Young University
Provo, UT04-2027
High School Diploma -
Box Elder High School
Brigham City, UT06-2021
Information Technology Certificate -
Bridgerland Technical College
Brigham City, UT06-2021
Skills
- Teaching strategies
- Tech support
- Basic networking
- Python programming
- C/C programming
- Customer service
- Information technology support
- Critical thinking
- Calm under pressure
- Dependable and responsible
Accomplishments
- Eagle Scout
- Phi Eta Sigma National Honor Society
Certification
CompTIA A+ (2020-2023)
Timeline
American Heritage Student Instructor
Brigham Young Univeristy
06.2024 - Current
Volunteer Missionary
The Church Of Jesus Christ Of Latter-day Saints
05.2022 - 06.2024
Web Content Manager
Brigham Young University
09.2021 - 05.2022
Tech Support
Sykes Call Center
06.2021 - 09.2021
Tech Support
Air2Data
02.2021 - 05.2021
Bachelor of Science - Cybersecurity
Brigham Young University
High School Diploma -
Box Elder High School
Information Technology Certificate -
Bridgerland Technical College
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