Agha Imran Zulfikar
Dallas,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 19-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
19
19
Certifications
Work History
Sr Manager Sales and Operations
TRG - The Resource Group
05.2007 - 04.2008
Asst Manager Operations
TRG - The Resource Group
11.2004 - 04.2008
City Manager Uber Eats
Uber Inc.
Dallas, TX
10.2021 - 07.2022
- Drive commercial strategy within the largest and highest potential cities nationwide, managing 10 Sales Representatives
- Hire, train, lead and coach AEs to be successful in bringing new merchants to the UberEats platform
- Review and analyze hurdles to success and work with the org to reduce time to close deals
- Review, analyze, report, and outline number of needed couriers, creating ways to enlist new drivers and how to motivate them to go above-and-beyond company’s expectations
- Drive future business, focusing on increasing restaurants’ business while exceeding Uber’s bottom line with a marketing flare on new campaigns and promotions that led double-digit revenue improvement and a lower attrition rate
- Made decisions that provided the best selection and experience within the territory improving net new inflow and gross bookings.
Sales Consultant and Leader AII
AII
08.2019 - 09.2021
- And tactical strategy execution is how you generate results today
- Using Agile "SCRUMification" of sales to acheive: -Metrics to quantify cold calls needed to convert a deal
- The awareness within the sales teams that sales alone is not sufficient; total value delivery is crucial
- As an effect they learned that when they make the sale but cannot deliver there is still no value
- The awareness within the sales teams that instead of their primary focus on creating new business, they learned that there is more to win with existing customers by which they already finished a deal.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
GM & Senior Director
MOTIVE
San Francisco, CA
03.2017 - 02.2019
- Helping organizations and their key players understand how the inside sales model works for them - Creating and executing sales playbooks and coaching plans to kickstart a sales team - Helping align focus on Consultative sales model and focusing on value rather than features and cost - Increase ARR/MRR and ARPU by reducing churn and increasing Lead Velocity - Align Marketing and SDR efforts to provide qualified leads to Sales - Align sales and marketing organizations to increase sales productivity 10-20% - Create replicability via advanced processes and sales methodologies - Automate follow up, data entry, and task management in CRM and the sales stack
- SFDC, HUBSPOT
- Years) - Inside sales growth $1 Million to $50Million
- 3x plan number
- Create and provide individual coaching plans to 170 Quota carrying reps to improve sales performance -
- Coaching reps, leads and managers on managing their sales pipeline better to increase sales
- Effectively developed sales management team while spanning sales development, small business and mid-market
- Maintained coordination with finance and operations department to develop compensation plans and new territory design for 2018 and 2019
- Drove process integration across geographically-dispersed teams proficiently
- Productively implemented initial business management cadences including forecasting, team meetings and stand-ups
- Directed cross-functional meetings for aligning market trends and product execution with sales planning
- Efficiently modified and refined sales process and developed KPIs for each segment - Created sales playbook and sponsored creation of call flow handbooks while discussing progress with senior management
- Key Achievements:
- Achieved nearly 3x 2017 plan number and developed cumulative ARR 80x in one year
- Obtained status of largest provider of ELD solutions within 15 months to Forbes 2018 Cloud 100 list
Vice President
HBL
06.2012 - 04.2017
- Effectively revamped business process flow as per upgraded system - Managed call centre operations for meeting internal benchmarks - Directed team of Senior Managers, Assistant Managers and business analysts for services of all products - Planned and executed multi-site disaster recovery and business continuity planning for products and services - Managed yearly budgets while planning, executing, monitoring and closing deliverable within budget, scope and schedule - Supervised all units including inbound customer service, internal control and quality assurance, remittance service center and separate call center for branch-less banking operations - Monitoring risk and control parameters - Established relationship with stakeholders up to CXO levels - Provided project plans, executive presentations and escalation - Efficiently implemented management responsibility matrices - Proficiently ensured smooth call center operations within regulatory, internal control framework and audit requirements - Participated in product launches with project teams from customer point of view
- Key Achievements:
- Supported as customer advocate for data migration due to migration of Citi and Barclays into HBL
- Developed data mapping for seamless transition from Citi consumer and Barclays Retail banking systems to HBL
- Developed strategy for handling exceptions in cases of non-conformance of supplied data to specs from legacy Citi and Barclays systems while supporting in operational processes development and detailed testing
- Managed transition from legacy to new systems with minimal impact to customer services and zero downtime
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
Site Director
TRG - The Resource Group
01.2010 - 10.2011
- Pakistan's largest BPO Call Center -Recruited and hired top-quality staff to fill important positions
- Facilitated change management activities for department and staff of 1100+ individuals
- Created plans and communicated deadlines to ensure projects were completed on time -Resolved problems, improved operations and provided exceptional service
- Agha Imran Zulfikar - page 3 -Prepared variety of different written communications, reports and documents to ensure smooth operations -Enhanced sales performance, lead Quality assurance and compliance initiative for clients in banking,
- FMCG, telecom and medical services
- Leveraged analytics to make data-driven and informed decisions about site operations.
Director QA and Training
The Resource Group
05.2008 - 12.2009
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Worked with central management to identify, plan, align, and address training needs.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Created reports and provided administrative support of training systems and databases such as Oracle, Relias, and SharePoint.
- Managed new employee orientation training process for more than 500+ employees each year.
Education
B.E - Computer Science
Sir Syed University of Engineering & Technology (SSUET)
05.2001 - 05.2004
Skills
Relationship building
Department oversight
Technological integration
Strategic planning
Performance improvement
Client account management
Consistently meet goals
Business Development
Efficient multi-tasker
Effective leader
Sales expertise
Certification
Google Project Management Certificate - Coursera
Timeline
City Manager Uber Eats
Uber Inc.
10.2021 - 07.2022
Sales Consultant and Leader AII
AII
08.2019 - 09.2021
GM & Senior Director
MOTIVE
03.2017 - 02.2019
Vice President
HBL
06.2012 - 04.2017
Site Director
TRG - The Resource Group
01.2010 - 10.2011
Director QA and Training
The Resource Group
05.2008 - 12.2009
Sr Manager Sales and Operations
TRG - The Resource Group
05.2007 - 04.2008
Asst Manager Operations
TRG - The Resource Group
11.2004 - 04.2008
B.E - Computer Science
Sir Syed University of Engineering & Technology (SSUET)
05.2001 - 05.2004