Aghvan Kharatyan

• Managed daily schedules and appointments for family members.
• Coordinated travel arrangements and itineraries for personal trips.
• Handled correspondence and communications on behalf of the family.
• Organized household activities and events for family gatherings.
• Maintained a filing system for family documents and important papers.
• Processed payments to vendors in a timely manner according to company policies.
• Planned social events such as parties or dinners for family or friends of the principal.
• Performed various errands such as grocery shopping, dry cleaning pick-up and drop-off.
• Organized personal documents including bills, receipts, bank statements, and tax returns.
• Organized personal and professional calendars with reminders for upcoming meetings and events.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Developed professional relationships with customers to increase loyalty, retention and rapport.

Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.

Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.

Manage customer cases providing support and information regarding product stock availability, order inquiries, returns, exchanges and shipping information

Act as a generalist to clients and prospects regarding fashion trends, providing styling recommendations based on clients’ individual needs

Demonstrate passion for the brand and keeps relevant with brand information including but not limited to Gucci products, brand storytelling, social responsibility, services, promotions and marketing trends

Build long term relationship experience with client

Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.

Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.

Built customer loyalty and retention by delivering excellent shopping experiences.

Contact prospective customers and provide them with information on the brand.

Close sales to customers on behalf of the company

Give good after sales service

Meet all the sales targets an maintain records of all the sales

Make sales reports

Communicate with clients and give advise on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Involved in stock control and management

Customer Complaints

Build and strengthen relationships with customers, dealing with different nationalities and personalities, and put always the customers at ease

Manage the visual display of the products in accordance with visual standards.

Understand customers expectations and requests and act accordingly.

Work independently and deliver on promises

Demonstrate flexibility, as required by Centre

Liaise and follow up with all departments concerned with customer satisfaction

Undertake administrative responsibilities.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.