April Gilliam
Toledo,OH
Summary
Motivated and organized individual seeking and office manager position with 23 years of medical experience with commitment to surpassing the standards and goals of the organization
Overview
21
21
years of professional experience
Work History
Medical Office Coordinator
Zepf Center
05.2022 - Current
- Coordinates necessary services for Clerical Department to run efficiently especially as related to SUD department.
- Provides oversight to Clerical Staff to maintain a high level of customer service to patients and Zepf personnel.
- Ensures agency processes and procedures are adhered to.
- Acts as an working supervisor to fill in any departmental voids as needed to minimize workflow impact and provides backup support to Director of Clerical Operations when requested.
- Responds promptly for any issues that arise in the lobby.
Office Manager
Mariucci & Associates
11.2021 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Controlled finances to lower costs and keep business operating within budget.
- Improved project timelines by coordinating with team members on schedules, resources, and deadlines.
- Communicated with clients daily via emails, telephone, texting and social media.
- Maintained computer and physical filing systems.
- Negotiated and executed contracts on behalf of company
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed weekly payroll for 5 employees.
Administrative Assistant
ProMedica Toledo Children's Hospital
04.2015 - 05.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Produced highly accurate internal and external letters and memoranda
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist
Zepf Center
11.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Scheduler/Medical Assistant
ProMedica River Crest OB/GYN
10.2011 - 04.2015
- Patient registration/Check in/Check out/ Surgery, Patient registration, Checking patients in to the appropriate physician, answering/ Triaging phone calls, scanning records, scheduling appointments and surgeries.
Patient service representative
All Care Dental &Dentures
11.2009 - 01.2011
- Registering patients, verifying insurances, answered phones, filing, duplicating x-rays, scheduling appointments, keeping hygiene schedule full, checking patients out, collecting co-pays, and processed financial applications, assisted in going over treatment plans with patients.
Office Manager
Foundation Chiropractic
08.2008 - 11.2009
- Overseeing daily operations of the office, multi line phone system, ICD-9 & CPT coding, insurance aging and collections, accounts payable and receivable, Verifying insurances, patient consultations, Patient therapies such as ultrasound, electro stem, and other therapeutic activities.
Check Out/Billing Clerk
Vision Associates
02.2007 - 08.2008
- Registration/Check out Checking patients in to the appropriate physicians, updating demographic/insurance information, checking patients out, collected copays, scheduled patients next appointments, verified insurance benefits, obtained insurance referral if needed, ICD-9 & CPT coding, charge entries, accounts payable and accounts receivable, dispensed contact lenses if needed.
Medical Assistant/ Office Coordinator
Reynolds Clinic
08.2002 - 02.2007
- Obtained all vitals from the patients, assisted the physicians with minor procedures, gave injections as directed by the physicians, processed urinalysis, proper sterilization procedure, ICD-9&CPT coding, accounts payable & receivable, insurance referrals, pre-certifications, called in prescriptions, filing, and HR responsibilities.
Education
Some College (No Degree) - Nursing
University of Toledo
Toledo, OHHigh School Diploma -
Swanton High School
Swanton, OH01.2000
Skills
- Multi-Line Telephone Systems
- Document and File Management
- Confidentiality and Data Protection
- Microsoft Office Suite
- Professional and Courteous
- Ease with Computers and Technology
- Schedule Management
- Strong Organizational Skills
- Multitasking and Time Management
- Research and Analytical Skills
- Verbal and Written Communication
- Task Prioritization
- Judgment and Decision Making
- Staff Orientation and Training
- Problem Solving
- Customer Service
References
Available upon request
Timeline
Medical Office Coordinator
Zepf Center
05.2022 - Current
Office Manager
Mariucci & Associates
11.2021 - Current
Receptionist
Zepf Center
11.2019 - 03.2020
Administrative Assistant
ProMedica Toledo Children's Hospital
04.2015 - 05.2022
Scheduler/Medical Assistant
ProMedica River Crest OB/GYN
10.2011 - 04.2015
Patient service representative
All Care Dental &Dentures
11.2009 - 01.2011
Office Manager
Foundation Chiropractic
08.2008 - 11.2009
Check Out/Billing Clerk
Vision Associates
02.2007 - 08.2008
Medical Assistant/ Office Coordinator
Reynolds Clinic
08.2002 - 02.2007
Some College (No Degree) - Nursing
University of Toledo
High School Diploma -
Swanton High School
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