Agim Mujaj
Brooklyn,New York
Summary
Dynamic Customer Success Manager with a proven track record at Radancy, Fka TMP Worldwide Advertising, enhancing client engagement and loyalty through strategic planning and exceptional relationship building. Skilled in Programmatic Adtech, CRM software and interpersonal communication, I've driven revenue growth and customer retention, achieving significant enterprise account expansions. Expert in leveraging team collaboration for innovative solutions, ensuring client satisfaction and business development.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Radancy, Fka TMP Worldwide Advertising
11.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key enterprise accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Account Manager, Inside Sales
Numed Pharma
11.2021 - 11.2022
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
- Developed and implemented sales strategies to increase revenue.
Account Manager
Combined Insurance, a Chubb Compay
03.2020 - 11.2021
Education
Bachelor of Arts - Finance
St. Francis College
Brooklyn, NY06.2018
Skills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- CRM Software
- Strategic Planning
- Revenue Growth
- Proficient in Microsoft Office, SalesForce, Adobe
- Sales proficiency
- Business Development
- Report Analysis
- Teamwork and Collaboration
- Interpersonal Communication
Timeline
Customer Success Manager
Radancy, Fka TMP Worldwide Advertising
11.2022 - Current
Account Manager, Inside Sales
Numed Pharma
11.2021 - 11.2022
Account Manager
Combined Insurance, a Chubb Compay
03.2020 - 11.2021
Bachelor of Arts - Finance
St. Francis College
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