Agkop Baltagian

• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives and all projects in the building moving forward

• Lead and supervise a team of 13 Process Assistants and 400 associates 3 Data analyst, 1 program Developer and 1 Communication Specialist

• Responsible for the overall safety, quality, performance, and customer experience of the shift. Best averaging production surpassing rate by 23.3% for 3 months straight during start

• Drove continuous improvement projects to optimize operations, engineering and improve productivity to meet and exceed business objectives; worked on cross-functional project strategies that have total building and network-wide impact up to 13 million/year in savings

• Build effective working relationships and strong consensus with key vendor including sub-departments within Non inventory, Amazon logistics and engineering teams on the network level

• Coordinated multi-regional teams on multiple projects including EV Charger initiative and ensured new business opportunities and deal execution

• Led the data analytics team on a regional level and improved the standard work on monitoring the data collection and reporting initiatives regarding all projects and departmental P&L

• Managed site budgets and expenses regarding project development including partnership with finance for annual budget planning and generating financial models to help forecast the size of funding needed strategically analyzing potential new projects

• Managed front end of the business by leading 6-10 employees for the quick and effective service for the customers
• Selling MVP of vehicle protection packages in the Los Angeles Region and was in champs Club every month
• Train new-hired employees to adjust and learn the front end of the business and sales training for area employees after branch hours every other week
• Assisted established management staff with operational oversight, business development and process improvement strategies
• Closing 3 major accounts with exceedingly more than $1,000,000/year revenue (1 Dealership, 3 body shops)
• Assisted with account reviews and preparation for account reviews.
• Monitored revenue, risk and capital allocations for financial transparency and balance.

• Exceeded sales, service, & operational goals through the development of positive customer relationships, identifying key referral opportunities, and helping clients meet their financial goals
• Worked autonomously and collaboratively with project teams and clients identifying operational impact of analytical findings
• Prospected for new business through networking, community outreach and customer referral generation
• Developed customized solutions of deposit, lending and other products for small business customers
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.