Agna Mohammed
Santa Clara,CA
Summary
Friendly and organized professional with experience as a Front Desk Receptionist and Product Specialist. Skilled at managing front desk tasks, providing great customer service, and boosting product sales. Known for strong communication, problem-solving, and multitasking abilities. Committed to creating a positive experience for customers and supporting team success.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Carlyle Hotel
07.2024 - Current
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Utilized hotel management software for data entry and reporting purposes.
Front Desk Associate
Granada INN
05.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Product Specialist
SKECHERS Factory Outlet
05.2024 - 09.2024
- Continually expanded knowledge of Product or Service product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Optimized inventory management, ensuring timely availability of products for customers.
Education
Bachelor of Science - Corporate Accounting And Finance
De Anza College
Cupertino, CA05-2026
High School Diploma -
Santa Clara High School
Santa Clara, CA05.2024
Skills
- Computer Skills
- Organizing Work Stations
- Cash Register Systems
- Good Communication Skills
- Guest Satisfaction
- Retail Transactions
- Product Knowledge
- Customer Service
- Teamwork and Collaboration
- Inquiry Response
- Account Balancing
- Credit Card Handling
- Check in and Checkout Procedures
- Guest Registration
- Online Bookings Management
- ASI Front Desk
- POS Transactions
- Data Input Software
- Product Training
- Listening skills
- Time management
Accomplishments
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 3 years and counting.
Timeline
Front Desk Associate
Carlyle Hotel
07.2024 - Current
Product Specialist
SKECHERS Factory Outlet
05.2024 - 09.2024
Front Desk Associate
Granada INN
05.2022 - Current
Bachelor of Science - Corporate Accounting And Finance
De Anza College
High School Diploma -
Santa Clara High School
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