Agnes Brewster
Sand Springs,United States
Summary
Self-directed project & people oriented leader. Encompassing a balance in excellence, resourcefulness & streamline operational efficiency. Strong background managing groups of talent, different personalities, building relationships & driving projects to successful completion.
Overview
16
16
years of professional experience
Work History
Customer Implementation Manager
A.P. Moeller Maersk
Remote
10.2022 - Current
- Teamed with client business and technology and/or 3rd party strategic alliances to provide implementation of technology solutions
- Demonstrated ability to implement complex project solutions
- Demonstrated ability of stakeholder management resolving conflict, driving projects to successful completion
- Led stakeholder and operational meetings to continuously improve alignment of teams
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Corporate Transition & Implementation Manager
Expeditors International of WA
Grapevine, TX
03.2018 - 10.2022
- Lead successful planning & onboarding of major new business for local, regional & enterprise customers on a global scale while transitioning business to multiple worldwide offices.
- Collaborates with all stakeholders in large scale projects to encourage & guide engagement, track & evaluate project from start to finish while supporting the successful execution of transition business rhythms by identifying early risks and mitigating them.
- Create a neutral ground for relationship developments between dynamic personalities to reach mutual goals for customer and internal stakeholders.
- Lead teams focused on delivering uninterrupted, quality services to worldwide locations/end users throughout the phase-in period for mission continuity.
Air Export Gateway Supervisor
Expeditors International of WA
Grapevine, TX
04.2017 - 03.2018
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Streamlined efficiencies & process improvements that resulted in a higher level of customer service.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Service Coordinator/Management Trainee
Expeditors International of WA
Grapevine, TX
03.2013 - 03.2016
- Completed company-wide management development training course in every product and worked to understand management processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Administrative Coordinator
Express Employment
Bedford, TX
02.2011 - 03.2013
- Gathered, entered and updated data to maintain departmental records and databases.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Maintained full responsibility for all administrative activities including records management, data entry, spreadsheet development, and file management for customer appeals, complaints and active lawsuits & managed 100+ insurance files in a time sensitive, strong deadline driven department.
- Streamlined administrative processes and increased productivity levels, prepared correspondence, worked with confidential HIPAA information.
Operations Coordinator
Stantec Consulting
Edmonton
03.2008 - 06.2009
- Developed task/project related documents, such as project charters & project schedules in line with defined operations project methodology within the scope of corporate communication.
- Identify resource needs, perform quality reviews, assess cross project impacts & ensure overall operational readiness.
- Developed relationships and partnerships with business leaders.
- Negotiated contracts with outside providers to optimize customer service and minimize costs.
Education
Bachelor of Arts - Linguistics
University of Alberta
Edmonton, AB05.1998
High School Diploma -
Ross Sheppard Highschool
Edmonton, AB06.1994
Some College (No Degree) - Nursing
University of Calgary
Calgary, ABSkills
- Project Management
- Sales Techniques
- Staff Development
- Teamwork and Collaboration
- Team Building
- Project Planning
- Verbal and Written Communication
- Complex Problem Solving
- Scheduling and Coordinating
- Professional and Courteous
- Calm Under Pressure
- Customer Service
- Process Improvement
- Issue and Conflict Resolution
Timeline
Customer Implementation Manager
A.P. Moeller Maersk
10.2022 - Current
Corporate Transition & Implementation Manager
Expeditors International of WA
03.2018 - 10.2022
Air Export Gateway Supervisor
Expeditors International of WA
04.2017 - 03.2018
Service Coordinator/Management Trainee
Expeditors International of WA
03.2013 - 03.2016
Administrative Coordinator
Express Employment
02.2011 - 03.2013
Operations Coordinator
Stantec Consulting
03.2008 - 06.2009
Bachelor of Arts - Linguistics
University of Alberta
High School Diploma -
Ross Sheppard Highschool
Some College (No Degree) - Nursing
University of Calgary
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