Summary
Overview
Work History
Education
Skills
Timeline
Generic
Agnes Brewster

Agnes Brewster

Sand Springs,United States

Summary

Self-directed project & people oriented leader. Encompassing a balance in excellence, resourcefulness & streamline operational efficiency. Strong background managing groups of talent, different personalities, building relationships & driving projects to successful completion.

Overview

16
16
years of professional experience

Work History

Customer Implementation Manager

A.P. Moeller Maersk
Remote
10.2022 - Current
  • Teamed with client business and technology and/or 3rd party strategic alliances to provide implementation of technology solutions
  • Demonstrated ability to implement complex project solutions
  • Demonstrated ability of stakeholder management resolving conflict, driving projects to successful completion
  • Led stakeholder and operational meetings to continuously improve alignment of teams
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Corporate Transition & Implementation Manager

Expeditors International of WA
Grapevine, TX
03.2018 - 10.2022
  • Lead successful planning & onboarding of major new business for local, regional & enterprise customers on a global scale while transitioning business to multiple worldwide offices.
  • Collaborates with all stakeholders in large scale projects to encourage & guide engagement, track & evaluate project from start to finish while supporting the successful execution of transition business rhythms by identifying early risks and mitigating them.
  • Create a neutral ground for relationship developments between dynamic personalities to reach mutual goals for customer and internal stakeholders.
  • Lead teams focused on delivering uninterrupted, quality services to worldwide locations/end users throughout the phase-in period for mission continuity.

Air Export Gateway Supervisor

Expeditors International of WA
Grapevine, TX
04.2017 - 03.2018
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Streamlined efficiencies & process improvements that resulted in a higher level of customer service.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Service Coordinator/Management Trainee

Expeditors International of WA
Grapevine, TX
03.2013 - 03.2016
  • Completed company-wide management development training course in every product and worked to understand management processes.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Administrative Coordinator

Express Employment
Bedford, TX
02.2011 - 03.2013
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Composed and edited complex and sensitive correspondence, reports and documents.
  • Maintained full responsibility for all administrative activities including records management, data entry, spreadsheet development, and file management for customer appeals, complaints and active lawsuits & managed 100+ insurance files in a time sensitive, strong deadline driven department.
  • Streamlined administrative processes and increased productivity levels, prepared correspondence, worked with confidential HIPAA information.

Operations Coordinator

Stantec Consulting
Edmonton
03.2008 - 06.2009
  • Developed task/project related documents, such as project charters & project schedules in line with defined operations project methodology within the scope of corporate communication.
  • Identify resource needs, perform quality reviews, assess cross project impacts & ensure overall operational readiness.

  • Developed relationships and partnerships with business leaders.
  • Negotiated contracts with outside providers to optimize customer service and minimize costs.

Education

Bachelor of Arts - Linguistics

University of Alberta
Edmonton, AB
05.1998

High School Diploma -

Ross Sheppard Highschool
Edmonton, AB
06.1994

Some College (No Degree) - Nursing

University of Calgary
Calgary, AB

Skills

  • Project Management
  • Sales Techniques
  • Staff Development
  • Teamwork and Collaboration
  • Team Building
  • Project Planning
  • Verbal and Written Communication
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Professional and Courteous
  • Calm Under Pressure
  • Customer Service
  • Process Improvement
  • Issue and Conflict Resolution

Timeline

Customer Implementation Manager

A.P. Moeller Maersk
10.2022 - Current

Corporate Transition & Implementation Manager

Expeditors International of WA
03.2018 - 10.2022

Air Export Gateway Supervisor

Expeditors International of WA
04.2017 - 03.2018

Service Coordinator/Management Trainee

Expeditors International of WA
03.2013 - 03.2016

Administrative Coordinator

Express Employment
02.2011 - 03.2013

Operations Coordinator

Stantec Consulting
03.2008 - 06.2009

Bachelor of Arts - Linguistics

University of Alberta

High School Diploma -

Ross Sheppard Highschool

Some College (No Degree) - Nursing

University of Calgary
Agnes Brewster