Self-directed project & people oriented leader. Encompassing a balance in excellence, resourcefulness & streamline operational efficiency. Strong background managing groups of talent, different personalities, building relationships & driving projects to successful completion.
Overview
16
16
years of professional experience
Work History
Customer Implementation Manager
A.P. Moeller Maersk
Remote
10.2022 - Current
Teamed with client business and technology and/or 3rd party strategic alliances to provide implementation of technology solutions
Demonstrated ability to implement complex project solutions
Demonstrated ability of stakeholder management resolving conflict, driving projects to successful completion
Led stakeholder and operational meetings to continuously improve alignment of teams
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Corporate Transition & Implementation Manager
Expeditors International of WA
Grapevine, TX
03.2018 - 10.2022
Lead successful planning & onboarding of major new business for local, regional & enterprise customers on a global scale while transitioning business to multiple worldwide offices.
Collaborates with all stakeholders in large scale projects to encourage & guide engagement, track & evaluate project from start to finish while supporting the successful execution of transition business rhythms by identifying early risks and mitigating them.
Create a neutral ground for relationship developments between dynamic personalities to reach mutual goals for customer and internal stakeholders.
Lead teams focused on delivering uninterrupted, quality services to worldwide locations/end users throughout the phase-in period for mission continuity.
Air Export Gateway Supervisor
Expeditors International of WA
Grapevine, TX
04.2017 - 03.2018
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Trained employees on additional job positions to maintain coverage of roles.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Streamlined efficiencies & process improvements that resulted in a higher level of customer service.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Service Coordinator/Management Trainee
Expeditors International of WA
Grapevine, TX
03.2013 - 03.2016
Completed company-wide management development training course in every product and worked to understand management processes.
Enforced customer service standards and resolved customer problems to uphold quality service.
Monitored staff performance and addressed issues.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Administrative Coordinator
Express Employment
Bedford, TX
02.2011 - 03.2013
Gathered, entered and updated data to maintain departmental records and databases.
Composed and edited complex and sensitive correspondence, reports and documents.
Maintained full responsibility for all administrative activities including records management, data entry, spreadsheet development, and file management for customer appeals, complaints and active lawsuits & managed 100+ insurance files in a time sensitive, strong deadline driven department.
Streamlined administrative processes and increased productivity levels, prepared correspondence, worked with confidential HIPAA information.
Operations Coordinator
Stantec Consulting
Edmonton
03.2008 - 06.2009
Developed task/project related documents, such as project charters & project schedules in line with defined operations project methodology within the scope of corporate communication.