Agnes Cunningham
Washington,DC
Summary
Dynamic professional with a proven track record, excelling in member benefits presentations and delivering exceptional customer service. Skilled in Microsoft Office and adept at creative problem solving, I thrive in fast-paced environments, ensuring accuracy and efficiency in all tasks while fostering strong communication between members and staff.
Overview
32
32
years of professional experience
Work History
Member Benefits Representative
AFGE
Washington, DC
09.2013 - Current
- Provide customer service to members and employees regarding their benefits package, including answering questions, and resolving issues.
- Assist members with work-related issues.
- Process monthly invoices for payment accuracy, and timely submission of payments to vendors.
- Check the accuracy and completeness of benefits applications and documents.
- Created training materials and provided instruction on how employees can access their online accounts.
Executive Assistant
Enterprise Community Investments
Columbia, MD
01.2006 - 12.2010
- Communicated with internal departments on a regular basis to ensure the efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate the communication flow.
- Maintained confidential records and files related to executive operations.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Administrative Assistant
Nordstrom
Upper Marlboro, MD
01.1993 - 01.2006
- Provided administrative support to the management team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated catering services for special events.
- Organized multiple fundraising events.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Certificate of Completion -
TESST College of Technology
05-2007
High School Diploma -
Calvert High School
05-1988
Skills
- Provide top-notch customer service experiences
- Member Benefits presentations
- Creative problem solving
- Microsoft Office proficiency
- Multiline switchboard software operation
- Adaptable to change
Affiliations
- Team Captain of Team Cunningham for Alzheimer's Annual Walk on Washington
Accomplishments
- Received Champion Club Member Award from the Walk to End Alzheimer's DC Chapter 2023
References
References available upon request.
Education and Training
other,other
Timeline
Member Benefits Representative
AFGE
09.2013 - Current
Executive Assistant
Enterprise Community Investments
01.2006 - 12.2010
Administrative Assistant
Nordstrom
01.1993 - 01.2006
Certificate of Completion -
TESST College of Technology
High School Diploma -
Calvert High School
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