Summary
Overview
Work History
Education
Skills
Certification
References
Websites
References
Timeline
Generic

Agnes Denson

Quincy,USA

Summary

To obtain a management-level position in the public service arena. Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Contract Support Specialist

WSB Engineering, LLC
Tallahassee, Florida
08.2024 - Current
  • Serves as the Contracts Support Specialist (CSS), responsible for the upkeep of contract records, preparing change orders, as-built drawings, and processing contractors' payments.
  • Exercise independent initiative to help relieve the supervisor of administrative duties, tasks, and other projects assigned.
  • Assisting the Project Administrator in office-related duties (i.e., MAC, progress meetings, monthly and final estimates, EEO compliance, processing construction contract changes, data upload, submittal tracking, staff certifications, etc.).
  • Coordinate project-specific work under the general supervision of the Senior Project Engineer and staff.
  • Review and approve daily inspection reports.
  • Works independently, interpreting work details from the field, and making technical decisions related to office operations.
  • Directs work that involves specialized or complex engineering, construction payment, and record-keeping processes for progress and final estimates.
  • Plans, schedules, and coordinates contract administration tasks for CEI projects to assure compliance with the construction contract and other applicable guidelines.
  • Monitors construction costs, negotiating prices for contract modifications with contractors.
  • Writes or supervises the preparation of reports and correspondence, and communication with contractors, supervisors, local agency officials, subordinates, media, and the general public.
  • Documents pertinent project activities in order to maintain accurate records.
  • Implements QC/QA procedures and documentation as directed by senior staff.
  • Understands and adheres to assigned phases, project schedules, and budgets to ensure timely and cost-effective completion of the project.
  • Coordinated communication between engineering teams and clients to resolve issues.
  • Managed documentation for service requests and customer interactions efficiently.
  • Facilitated onboarding sessions for new users of engineering software tools.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Project Manager

Gadsden Board of County Commissioners, Gadsden County Public Works
Quincy, FL
05.2022 - 08.2024
  • Service as the Project Manager for Public Works, providing technical assistance in the design, layout, construction, and maintenance of roads, bridges, and drainage systems.
  • Provide training and technical support to department staff as required.
  • Prepare technical and administrative reports to state, federal, and local agencies as they relate to FEMA (Federal Emergency Management Agency), LAP (Local Agency Projects), SCRAP (Small County Road Assistant Program), SCOP (Small County Outreach Program), and CIGP (County Incentive Grant Program) grants.
  • Examine and research legal descriptions, official records, right-of-way maps, plats, aerials, annexation maps, and construction plans.
  • Assist with providing recommendations regarding the county policy as it relates to engineering subdivision development, the environment, and a variety of public works issues.
  • Consult with local developers, engineering consultants, and builders in solving road, drainage, or other problems associated with new or existing subdivisions.
  • Assist in the preparation and control of the annual departmental budget.
  • Make procedural and operational recommendations to the Director of Public Works.
  • Research and apply for various types of grants to assist with the funding needed in the public works department for road projects.
  • Prepare agenda items for BOCC meetings regarding federal and state projects, road work issues, bridge repairs, paving, and striping projects.
  • Attend and host local meetings as they relate to CRPTA, pre-construction, and other projects.
  • Attend BOCC meetings when applicable.
  • Update the debris management plan and emergency management plan for Gadsden County as needed, through coordination with the Gadsden County Sheriff’s Office staff.
  • Led project planning and execution for county public works initiatives.
  • Coordinated cross-functional teams to ensure timely project delivery.
  • Managed budgets and resources for public infrastructure projects.
  • Developed and maintained project schedules to track progress effectively.
  • Facilitated communication between stakeholders and team members during projects.
  • Oversaw risk management processes to identify potential project challenges.
  • Implemented quality control measures to ensure compliance with regulations.
  • Trained and mentored junior staff in project management practices.
  • Managed multiple projects with competing deadlines simultaneously.
  • Developed and maintained project plans, timelines, and budgets.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Led meetings with internal team members, consultants and contractors.
  • Provided guidance to team members regarding tasks assigned to them.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Conducted periodic inspections of job sites for quality and progress.
  • Prepared cost estimates for projects of varying sizes.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Drafted project construction schedule and updated as job progressed.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Drafted and reviewed contracts to ensure compliance with legal standards.
  • Negotiated terms and conditions to align with organizational objectives.
  • Managed contract lifecycle, from initiation to execution and renewal.
  • Drafted, reviewed, and negotiated contracts in accordance with applicable laws and regulations.
  • Advised senior management on contractual matters such as renewals, extensions, terminations.
  • Negotiated contracts with suppliers and customers to ensure the best terms for the company.
  • Prepared purchase orders, solicited bid proposals, and reviewed requisitions for goods and services.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.

Operations Management Consultant III/Compact Administrator

Justice
Tallahassee, FL
08.2014 - 05.2022
  • Serves as a Supervisor/Compact Administrator to the Interstate Compact on Juveniles (ICJ), which includes reviewing case correspondence on assigned cases, providing management consultation, and technical assistance to field staff, state attorneys, and law enforcement based on the ICJ law, rules, regulations, and policies on the interstate movement of youth.
  • This includes reviewing, approving, denying, and drafting correspondence, reports, grants, contracts, budget reconciliation, and routing correspondence to the appropriate authorities or vendors.
  • Coordinates the return of problematic non-delinquent runaways, delinquents who have absconded from probation, parole, community control or aftercare or who have escaped from institutional care.
  • Compile and review for completeness interstate placement requests from field staff and staff in other states for the placement and supervision of adjudicated delinquents who are on probation, parole, community control, or aftercare.
  • Recruit and supervise unit support staff, volunteers, and interns.
  • JIDS – Juvenile Interstate Data System – Liaison TAC –Terminal Agency Coordinator; JJIS User; NCIC/JIS – Certified/User; FSFN –Florida State Families Network – User.
  • Oversaw contract negotiations with vendors and suppliers for compliance on juveniles needed for transportation.
  • Managed contract performance reviews to ensure alignment with the departmental goals.
  • Supervised and collaborated with cross-functional teams to streamline contract processes and workflows.
  • Developed training materials for staff on contract management best practices to meet the juveniles' goals.
  • Reviewed and approved contractual documents for accuracy and completeness.
  • Facilitated communication between stakeholders regarding contract terms and conditions.
  • Implemented process improvements to enhance contract management efficiency.
  • Provided mentorship to Interstate staff on effective contract negotiation techniques.
  • Developed contract templates and updated policies and procedures to maintain contracting consistency.
  • Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
  • Established clear review process throughout contract period to assess performance against expectations and requirements.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
  • Conducted regular performance reviews to ensure contractual terms were met.
  • Performed audits on existing contracts to verify accuracy and completeness of information.
  • Maintained up-to-date records of all contracts in an organized database system.
  • Participated in supplier selection process through evaluation of bids and tenders.
  • Monitored contract compliance, identified areas of non-compliance, and implemented corrective action plans when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Supervised daily operations to ensure smooth workflow and productivity.
  • Trained new employees on company policies and best practices.
  • Coordinated team schedules to optimize resource allocation and coverage.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Analyzed procurement documents to identify risks and recommend mitigation strategies.
  • Oversaw the processing of incoming invoices for accuracy and compliance with company policies.
  • Maintained organized records of invoices and payment histories for state auditing purposes.
  • Investigated any discrepancies or errors in the invoice information provided by vendors.

Master's Level Therapist

Families First
Marianna, FL
03.2017 - 06.2019
  • Conducted individual therapy sessions for diverse family dynamics.
  • Developed treatment plans tailored to client needs and goals.
  • Facilitated group therapy sessions to encourage peer support and connection.
  • Educated families on coping strategies and mental health resources.
  • Provided crisis intervention to address immediate client needs.
  • Collaborated with multidisciplinary teams to improve client outcomes.
  • Maintained accurate documentation of client progress and treatment plans.
  • Offered training and mentorship to new therapists in therapeutic techniques.
  • Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
  • Attended trainings, workshops related to current trends in the field of psychology, mental health counseling.
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Documented all interactions with clients according to agency policy and procedures.
  • Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
  • Provided individual and group therapy sessions for diverse client populations.

Clinician, Waiver Support Coordinator

Families First
Tallahassee, FL
08.2013 - 04.2015
  • Services as a, by advocating, identifying, developing, coordinating, and accessing supports and services on behalf of individuals
  • Weekly progress notes, which adequately document the counseling services rendered
  • Conduct weekly contacts with or on behalf of the client or individual
  • These include telephone contact, face-to-face visits in the individual's home, school or office, contact with another provider to discuss progress toward achieving goals identified on the support plan and letter writing if related to services and benefits specific to the individual's needs
  • Follow up on the individual or family's concerns, advocacy, increasing the individual's involvement in the community, monitor health and safety or assist the individual reach desired outcomes on the support plan
  • Utilize skill building blocks when working with Clients (such as, Problem-solving, anger management, and social skills techniques)
  • Reason for leaving the, - To Seek other employment in the Social Services field
  • Services as a Support Coordination by advocating, identifying, developing, coordinating, and accessing supports and services on behalf of individuals or assisting individuals and their families to access supports and services on their own
  • Monthly progress notes, which adequately document the support coordination services or counseling services rendered
  • Conduct two monthly contacts with or on behalf of the client or individual
  • These include telephone contact, face-to-face visits in the individual's home or elsewhere, contact with another provider to discuss progress toward achieving goals identified on the support plan and letter writing if related to services and benefits specific to the individual's needs
  • Support coordinators are expected to meet the needs of the individuals they serve regardless of the number of contacts it takes to meet those needs
  • Follow up on the individual or family's concerns, advocacy, increasing the individual's involvement in the community, monitor health and safety or assist the individual reach desired outcomes on the support plan
  • Maintain individual's central record (file), the current annual support plan, cost plan and supporting documents.

Operations and Management Consultant II/Deputy Compact Administrator

Justice
Tallahassee, FL
12.2003 - 08.2014
  • Serves as a Deputy Compact Administrator to the Interstate Compact on Juveniles (ICJ), which includes reviewing case correspondence on assigned cases, providing management consultation, and technical assistance to field staff, state attorneys, and law enforcement based on the ICJ law, rules, regulations, and policies on the interstate movement of youth.
  • This includes reviewing, approving, denying, and drafting correspondence, reports, grants, contracts, budget reconciliation, and routing correspondence to the appropriate authorities or vendors.
  • Coordinates the return of problematic non-delinquent runaways, delinquents who have absconded from probation, parole, community control or aftercare or who have escaped from institutional care.
  • Compile and review for completeness interstate placement requests from field staff and staff in other states for the placement and supervision of adjudicated delinquents who are on probation, parole, community control, or aftercare..
  • Supervised and collaborated with cross-functional teams to streamline contract processes and workflows.
  • Assisted with developing training materials for staff on contract management best practices to meet the juveniles' goals.
  • Reviewed and processed contractual documents for accuracy and completeness.
  • Facilitated communication between stakeholders regarding contract terms and conditions.
  • Implemented process improvements to enhance contract management efficiency.
  • Assisted with Providing mentorship to Interstate staff on effective contract negotiation techniques.
  • Developed contract templates and updated policies and procedures to maintain contracting consistency.
  • Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
  • Established clear review process throughout contract period to assess performance against expectations and requirements.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
  • Acting unit supervisor, due to the absence of the supervisor.
  • Analyzed operational workflows to identify inefficiencies and propose improvements.
  • Performed detailed analysis of data to identify trends in operations performance metrics.
  • Drafted standard operating procedures for various departments based on their specific needs.
  • Coordinated with internal stakeholders to ensure compliance with company policies and procedures.
  • Determined business priorities and negotiated cost, quality and service with cross-functional business leaders.
  • Prepared and presented reports to executive teams, highlighting key findings and recommendations.
  • Assisted with delegating work to staff, setting priorities, and goals in the absence of the supervisor.

Behavior Aide

Community Intervention and Research Center
Tallahassee, FL
01.2003 - 01.2005
  • Provider Maintain ongoing Treatment Plan Goals, Objectives, and Accomplishments on each client
  • Prepare and provide weekly client documentation to Behavioral Aide supervisor regarding each client visit
  • Utilize the individual behavioral aide rating sheet to measure the client's progress
  • Participate in the team members meeting (Behavioral Aide, Intervention Specialist, Case Manager and Client guardian to (re) evaluate clients progress, upon meting the treatment plan goals and objectives
  • Participate in the psychological evaluation with Intervention Specialist to update members of the client’s individual progress since last evaluation
  • Utilize skill building blocks when working with Clients (such as, Problem-solving, anger management, and social skills techniques)
  • Establish and maintain and ongoing relationship with each client and their families)
  • Reason for leaving Community Intervention Research Center (CIRC0 – Budget Cuts
  • (CIRC Clients was funded through Medicaid for services provided, as of January, 2005 the funding source was cut)

Office Manager

State of Florida
Tallahassee, FL
05.1988 - 12.2003
  • Oversaw budget preparation and expense tracking processes.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office operations for a state government agency.
  • Coordinated schedules and meetings for executive leadership teams.
  • Maintained office supplies inventory and procurement procedures.
  • Developed and implemented office policies and procedures.
  • Handled confidential documents in compliance with state regulations.
  • Facilitated communication between departments and external stakeholders.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Created spreadsheets in Excel to track data, such as vacation requests and sick days.
  • Organized company events, including holiday and team-building activities.
  • Assisted in recruiting, onboarding and training new employees.

Education

Master of Public Administration - Public Administration

Florida Agricultural And Mechanical University
Tallahassee, FL
08.2006

Bachelor - Criminal Justice

Florida A & M University
Tallahassee, Fl
12.2003

Skills

Proficient in several computer applications, including Microsoft Word, Publisher, PowerPoint, Excel, Outlook, Access, SAMAS, and COPESFlorida Department of Law

Enforcement, Criminal Justice Information Services (CJIS) certified 09/07; TAC coordinator

  • Certified Public Management Program 2022 (left cohort due to a promotional opportunity in employment from state to county), Local Agency Projects (LAP) training 08/2022, PMP training
  • Contract administration
  • Budget management
  • Compliance monitoring
  • Project planning
  • Problem solving
  • Training and development
  • Customer relationship management
  • Client communication
  • Cost-benefit analysis
  • Documentation and reporting
  • Incident management
  • Tracking and documentation
  • Contract management
  • Project scheduling
  • Risk management

JIDS – Juvenile Interstate Data System

Liaison TAC –Terminal Agency Coordinator;

JJIS User; NCIC/JIS – Certified/User;

FSFN –Florida State Families Network – User

Certification

Enforcement, Criminal Justice Information Services (CJIS) Certified 09/07; TAC Coordinator. ITN Evaluator Negotiator and RFP Evaluator; Training completed 07/2019; Certified Public Management Program 2022-24. Local Agency Projects (LAP) Training 08/2022.

References

REFERENCES PROVIDED UPON REQUEST

References

References available upon request.

Timeline

Contract Support Specialist

WSB Engineering, LLC
08.2024 - Current

Project Manager

Gadsden Board of County Commissioners, Gadsden County Public Works
05.2022 - 08.2024

Master's Level Therapist

Families First
03.2017 - 06.2019

Operations Management Consultant III/Compact Administrator

Justice
08.2014 - 05.2022

Clinician, Waiver Support Coordinator

Families First
08.2013 - 04.2015

Operations and Management Consultant II/Deputy Compact Administrator

Justice
12.2003 - 08.2014

Behavior Aide

Community Intervention and Research Center
01.2003 - 01.2005

Office Manager

State of Florida
05.1988 - 12.2003

Master of Public Administration - Public Administration

Florida Agricultural And Mechanical University

Bachelor - Criminal Justice

Florida A & M University

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Agnes Denson