Agnes De Oliveira
New York
Summary
Global Applications & Technology Leader with 12+ years of experience leading enterprise application management, production support, business systems, and digital transformation within global commodities trading organizations. Proven track record building high-performing international support teams, delivering mission-critical technology initiatives, managing vendor relationships, and partnering with business leaders to optimize trading, finance, logistics, and compliance operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Global Applications Manager
TRAXY GROUP
New York, New York
08.2025 - Current
- Direct the global Application Management & Production Support organization, managing a team of 9 supporting 400+ users across multiple regions.
- Direct the global portfolio of enterprise applications, including internally developed and third-party platforms, ensuring high availability, operational excellence, and continuous improvement.
- Built and establish a centralized global application support organization, consolidating multiple teams into a single service model that improved support delivery and operational efficiency.
- Partner with Trading, Finance, Operations, Logistics, Compliance, and IT leadership to align technology solutions with business priorities and optimize end-to-end business processes.
- Oversee application governance, production support, project delivery, vendor management, and strategic technology initiatives across trading, financial, document management, and workflow systems.
- Drive organizational transformation through process standardization, knowledge management, service improvements, and global operational best practices.
- Serve as the primary liaison between development, project management, and business stakeholders, ensuring successful application deployments and user adoption.
- Direct internal and external audit activities, ensuring application compliance, governance, and effective risk management.
- Mentor and develop global application managers and support analysts, fostering a collaborative, customer-focused, high-performing team.
Information Systems Application Manager
TRAXY GROUP
07.2019 - 08.2025
- Led global operations and enhancements for a CTRM system, minimizing downtime and supporting continuous worldwide trading operations.
- Optimized a team of business systems analysts, overseeing application support, user training, testing, and continuous process improvement.
- Partnered with trading, logistics, operations, finance, and risk teams to deliver technology solutions aligned with business objectives.
- Directed system implementations, upgrades, integrations, and change management across the trade lifecycle with third party vendors.
- Led a L1-L2 support team covering core trading platforms, internal applications, downstream interfaces, and BusinessObjects reporting.
- Oversaw reference data governance, and data integrity to support trading operations and decision-making.
- Drove technology adoption, standardized business processes, and improved operational efficiency through system enhancements and automation.
Business Analyst
TRAXY GROUP
09.2017 - 07.2019
- Supported enterprise business systems by troubleshooting application, data, and reporting issues.
- Partnered with business users to gather requirements and deliver technology solutions.
- Wrote SQL queries to extract, validate, and analyze business data.
- Documented business requirements, workflows, user guides, and test plans.
- Performed system, regression, and user acceptance testing (UAT) for software enhancements.
- Trained end users and provided ongoing technical support to improve system adoption.
- Maintained reference data and ensured data accuracy across business applications.
- Identified process improvements to increase operational efficiency and strengthen controls.
- Collaborated with cross-functional teams to resolve issues and deliver technology projects.
- Conducted root cause analysis to resolve recurring system and data issues.
- Managed multiple priorities while meeting tight deadlines in a fast-paced environment.
IT Project Support Manager
NOBLE AMERICAS CORP.
Stamford, CT
12.2016 - 09.2017
- End to End Project -Assist PM to work with all Energy business heads to dissect issues originating from beginning to end of a trade cycle as well as develop short-to-long-term solutions enhancing their business processes.
- Documented front to back business workflows for Crude Oil Trading platform.
- Provide backup support to downstream Energy systems that interface with the main trading applications -Client On-Boarding, Payment Gateway, SunSystems.
- Actively managed small compliance projects to provide deliverables, including requirement scope negotiation, schedule management, conflict management with stakeholders.
- Worked with business users to ensure LNG deals submitted in ICE Trade Vault and reported to Broadpeak K3.
- Assist with implementation of a real-time position limits monitoring system for trading and global compliance teams to properly monitor exchange positions limits and trade surveillance.
Trading Technology Support Manager
NOBLE AMERICAS CORP.
Stamford, CT
07.2016 - 12.2016
- Exposure to all front-to-back global trading applications in the Metals, Coal, and Oil business.
- Provide support to all downstream systems which interface with the Metals, Coal, and Oil applications.
- Actively manage North America’s IT Ernst & Young external audit for all ETRM systems.
- Conduct Recertification Process for Energy business as well as assist on developing and testing new enhancements to in-house application.
- Improved all global issues related to the Metals application with a smaller support team and no vendor reliance.
- Tracked support issues to ensure timely resolution while keeping users informed of progress.
Commodities Support Analyst
NOBLE AMERICAS CORP.
Stamford, CT
06.2014 - 06.2016
- Support global applications in the Hards platform assisting with a global migration between US Metals applications.
- Liaise between business and vendor to ensure a mutual understanding of processes and applications.
- Work closely with vendors to resolve bugs through service, support, and change requests.
- Develop business specifications to support system modifications and enhancements.
- Support and train users in new business applications systems as well as assisting Senior BA to understand core business process.
- Document business processes by constructing step-by-step user guides that are useful training documents as well as help facilitate support team on solutions for day-to-day issues.
Education
Bachelor of Business Administration - Finance, Minor, Spanish Language
WESTERN CONNECTICUT STATE UNIVERSITY, Ancell School of Business
05-2014
Skills
- Commodity trading
- Market data management
- Enterprise applications
- Data Analytics
- Reporting tools
- Project Management
Accomplishments
- Supported 400+ users
- Managed 30+ applications
- Delivered several implementations
- Led global projects
- Supported trading operations in 20 global offices across 5 continents
- Reduced SLA breaches
Technologies
- CTRM / ETRM - QuorEka Fintrade, EKA, Allegro, PetroMan, Amphora Symphony
- Enterprise Applications - Hyland OnBase, Unit4 Financials (Coda), Salmon Software, Gresham Technologies, SunSystems, Broadpeak K3
- Market Data Platforms - S&P Global Commodity Insights, Fastmarkets, Intercontinental Exchange
- SQL
- BusinessObjects
- Power BI
- Azure DevOps
- Jira
- ServiceNow
- Broadpeak K3
- ICE Trade Vault
- Luminance
- Cleardox
- Microsoft 365
- SharePoint
Certification
- CISA - Certified Information Systems Auditor
Languages
English
Portuguese
Spanish
Timeline
Global Applications Manager
TRAXY GROUP
08.2025 - Current
Information Systems Application Manager
TRAXY GROUP
07.2019 - 08.2025
Business Analyst
TRAXY GROUP
09.2017 - 07.2019
IT Project Support Manager
NOBLE AMERICAS CORP.
12.2016 - 09.2017
Trading Technology Support Manager
NOBLE AMERICAS CORP.
07.2016 - 12.2016
Commodities Support Analyst
NOBLE AMERICAS CORP.
06.2014 - 06.2016
Bachelor of Business Administration - Finance, Minor, Spanish Language
WESTERN CONNECTICUT STATE UNIVERSITY, Ancell School of Business