Agnes Dolo
Fargo,ND
Summary
Experienced with programming languages and software development. Utilizes analytical skills to troubleshoot and resolve technical issues. Strong understanding of system analysis and optimization techniques.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
US Bank Service Center
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Home Health Aide
Veridian Fiscal Solutions
09.2020 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Nurse Aide
Sanford Health
05.2017 - 09.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
Customer Service Representative
Bank of the West
06.2016 - 06.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sales Associate
Kohls Department Store
05.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Information Technology
American InterContinental University
Schaumburg, IL05-2025
No Degree - Strategic Management
North Dakota State University
Fargo, ND05-2020
High School Diploma -
Ronald Davies High School
Fargo, ND05-2015
Skills
- Effective Multitasking
- Strategic Decision Making
- Strong Technical Computer Skills
- Attentive Communication
- Troubleshooting Expertise
- Clear Oral Communication Skills
- Cloud Computing Expertise
- IoT Solutions Development
- JavaScript Development Expertise
- SQL Data Integration
Timeline
Customer Service Representative
US Bank Service Center
06.2023 - Current
Home Health Aide
Veridian Fiscal Solutions
09.2020 - 06.2023
Nurse Aide
Sanford Health
05.2017 - 09.2020
Customer Service Representative
Bank of the West
06.2016 - 06.2017
Sales Associate
Kohls Department Store
05.2015 - 05.2016
Bachelor of Science - Information Technology
American InterContinental University
No Degree - Strategic Management
North Dakota State University
High School Diploma -
Ronald Davies High School
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