Years of Office Management
Agnes Doyle
Laguna Beach,CA
Overview
6
6
12
12
Years of Customer Service
2
2
Awards in both Sales and Service
Education
Master Of Arts - Clinical Psychology
Boston University
Boston, MA05.2009
Bachelor Of Arts - Psychology
Whittier College
Whittier, CA06.2005
Skills
- Strong Work Ethic
- Customer Service
- Time Management
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Multidimensional Administrative Assistant to seeking long term position. Strong ability to meet professional challenges utilizing interpersonal strengths, excellent time management and problem-solving skills.
Work History
Client Concierge
Waldecker Estates
02.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Resolved escalated issues with professionalism, resulting in the retention of valuable clientele.
- Learned personal and special event details regarding every branch office client.
- Proactively anticipated client needs by maintaining an in-depth understanding of their preferences and requirements.
Front Office Manager
Regency Care And Plastic Surgery
12.2018 - 03.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Ghostwriter
Confidential
05.2012 - 09.2018
- Received recognition from clients for consistently surpassing expectations related to project quality and timeliness.
- Maintained a keen eye for detail, resulting in polished final drafts free from grammatical errors and inconsistencies.
- Enhanced client satisfaction by delivering high-quality written content tailored to their specific needs.
- Maintained strict confidentiality standards in handling sensitive information entrusted by clients throughout the ghostwriting process.